IT Support Technician II: VIP User Support & Projects

Riot Platforms, Inc.; Corsicana (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

401(k) Retirement Plan

Comprehensive Health Coverage

Wellness & Lifestyle Perks

Job summary

Riot Platforms, Inc. is seeking an IT Support Technician II to deliver advanced end-user support, resolve complex incidents, and participate in deployments across our Corsicana and Waco facilities. You’ll serve executive and VIP users, mentor Level 1 staff, and help implement operational improvements.

The role requires 3–5 years of IT support experience, strong troubleshooting, and a solid foundation in Microsoft 365, endpoint management, and device provisioning. Some travel is expected.

Qualifications

• Associate’s degree in information technology or equivalent experience.
• Three to five years of progressive IT support experience.
• Demonstrated ability to resolve intermediate to advanced end-user issues across devices and software.
• Experience performing administrative tasks in support platforms as part of operations or projects.
• Working knowledge of endpoint support, Microsoft 365, device provisioning, and user access support.
• Strong troubleshooting, customer service, communication, organization, and documentation skills.

Responsibilities

• Resolve advanced hardware, software, endpoint, access, mobile-device, conferencing, printing, and workstation incidents for diverse users.
• Manage incidents through resolution: troubleshoot, communicate with users, validate fixes, document work, escalate as needed.
• Perform break/fix, provisioning, configuration, asset, and lifecycle support for laptops, desktops, mobile devices, peripherals, printers, and meeting-room systems.
• Support IT projects, deployments, upgrades, migrations, office moves, refresh cycles, testing, and post-deployment stabilization across facilities.
• Administer endpoint-management, Microsoft 365, mobile-device-management, conferencing, asset, and end-user support platforms per procedures.
• Contribute to site readiness, operational continuity, documentation, and process improvements.
• Guide IT Support Technician I staff through mentoring, troubleshooting guidance, escalation readiness, and documentation standards.

Skills

Troubleshooting

Customer service

Communication

Documentation

End-user support

Education

Associate's degree in information technology

Tools

Microsoft 365

Endpoint management

Mobile devices

Job description

Riot Platforms, Inc. is seeking an IT Support Technician II to deliver advanced end-user support, resolve complex incidents, and participate in deployments across our Corsicana and Waco facilities. You’ll serve executive and VIP users, mentor Level 1 staff, and help implement operational improvements.

The role requires 3–5 years of IT support experience, strong troubleshooting, and a solid foundation in Microsoft 365, endpoint management, and device provisioning. Some travel is expected.