IT Support Technician II: AI-Enhanced Troubleshooter

Sierra Nevada Corporation; Englewood (CO); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with 150% match up to 6%

Life insurance

3 weeks paid time off

Tuition reimbursement

More

Job summary

Sierra Nevada Corporation is seeking an IT Support Technician II to deliver advanced technical support for desktops, laptops, and network equipment in an office setting in Colorado. The role emphasizes diagnosing complex issues, deploying hardware/software, and maintaining IT infrastructure across corporate functions.

The ideal candidate has an associate degree or 3+ years of related experience, plus strong communication and problem-solving skills, and familiarity with AI-assisted

Qualifications

• Associate’s degree in a related field or 3+ years of relevant experience.
• AI tools experience to aid troubleshooting and ticket resolution.
• Strong problem-solving and written/verbal communication skills.
• Ability to work in an office setting with occasional travel.

Responsibilities

• Diagnose and resolve hardware- and software-related issues.
• Configure and deploy hardware and software systems.
• Provide network issue support and connectivity troubleshooting.
• Update technical documentation and SOPs.
• Train end-users on IT systems and applications.
• Handle helpdesk tickets and basic compute issues promptly.
• Support conference rooms and manage IT inventory records.

Skills

Problem-solving

Communication

Teamwork

Customer care

End-user training

Education

Associate’s degree in IT or related field

Tools

ServiceNow

VPN technologies

RSA SecurID

Video Conferencing (VTC)

Job description

Sierra Nevada Corporation is seeking an IT Support Technician II to deliver advanced technical support for desktops, laptops, and network equipment in an office setting in Colorado. The role emphasizes diagnosing complex issues, deploying hardware/software, and maintaining IT infrastructure across corporate functions.

The ideal candidate has an associate degree or 3+ years of related experience, plus strong communication and problem-solving skills, and familiarity with AI-assisted