IT Support Specialist II - Troubleshooting & Helpdesk

Autonomous Solutions; Longmont (CO); On-site; USD 52,000 - 70,000; Full time

Job summary

Autonomous Solutions, Inc. in Colorado is seeking an IT Help Desk II to support end users with computer, application, system, device, access, and hardware issues. You will identify, research, and resolve problems with some complexity, and respond to phone, email, and online requests for assistance.

Document, track, and monitor issues using ticketing systems; coordinate with other teams as needed to resolve user problems and ensure timely solutions.

Qualifications

• Associates degree or IT certification required.
• 4–6 years of general work experience.
• Solid understanding of computer systems and mobile devices.
• Ability to diagnose and resolve basic technical issues.
• Strong written and verbal communication and customer focus.

Responsibilities

• Serve as the first point of contact for IT helpdesk requests.
• Perform remote troubleshooting through diagnostic techniques.
• Research and resolve routine technical problems.
• Walk users through the problem-solving process.
• Escalate more complex issues to higher-level staff.
• Follow up and update users on solution status.

Skills

IT support

Education

Associates degree or IT certification

Tools

Remote desktop tools

Job description

Autonomous Solutions, Inc. in Colorado is seeking an IT Help Desk II to support end users with computer, application, system, device, access, and hardware issues. You will identify, research, and resolve problems with some complexity, and respond to phone, email, and online requests for assistance.

Document, track, and monitor issues using ticketing systems; coordinate with other teams as needed to resolve user problems and ensure timely solutions.