IT Support Technician II — AI/Automation & Power Platform

Bay Cities

Pico Rivera (CA)

On-site

USD 54,000 - 58,000

Full time

45 hours ago

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Job summary

Bay Cities, an Employee-Owned Company and leading creative packaging partner, is seeking a skilled IT Support Technician Tier 2 to join our Information Technology team in California. You will provide technical support, troubleshoot, and maintain the integrity of IT systems for on-site and remote users.

Collaborate with IT, Operations, Engineering, and Maintenance to resolve issues, plan upgrades, and ensure security and uptime.

Qualifications

3+ years of experience in API development, automation, or process improvement.
Strong expertise with Microsoft 365 tools, especially Power Platform (Power Automate, Power BI, Power Apps).
Hands-on experience with Azure AI Foundry and Copilot Studio is highly desirable.
Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
Proven experience in supporting IT systems incl. Office 365, Teams, Planner, and SharePoint, PC hardware and software.
Strong knowledge of networking, cybersecurity, and industrial protocols (OPC UA, MQTT, Modbus, Profibus).
Proficiency in troubleshooting hardware, software, and network-related issues.
Network+ certification or equivalent experience/knowledge.
Experience with virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure).
Excellent analytical and problem-solving skills, with ability to multitask.
Strong communication and interpersonal skills; collaborative.
Self-motivated, continuous learning; flex shifts incl. weekends.
Experience troubleshooting thin clients, scanners, printers, etc.
Ability to prioritize work and manage multiple priorities.

Responsibilities

Provide technical support and troubleshooting for IT systems, including hardware, software, servers, and network infrastructure.
Monitor and maintain availability, performance, and security to ensure uptime.
Collaborate with IT team to design, implement, and support system integration and data exchange.
Assist in configuring and maintaining servers, workstations, and networking equipment.
Plan and execute system upgrades, migrations, and deployments.
Maintain LAN, backups, security, and file structures.
Document system configurations and procedures; keep licensure records for software.
Stay current on software upgrades and best practices.