Onsite IT Support Technician II — End-User & Networking

Links Technology Solutions, Inc.; Englewood (CO); On-site; USD 88,913,000 - 91,473,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K matching

Job summary

Links Technology Solutions, Inc. is seeking an IT Support Technician II in Englewood, CO for an onsite role. Pay rate is $31.03 per hour, with 40 hours per week on a 12+ month contract.

The role provides hands-on desktop and network support in a fast-paced environment, focusing on end-user technology and security practices. The ideal candidate will diagnose, resolve issues across Windows systems, VPNs, RSA authentication, and VTC; install and maintain hardware, software, and peripherals;

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field with 1+ years of relevant IT support experience.
• Equivalent combination of education and experience will be considered
• Strong customer service mindset with a commitment to delivering quality technical support
• Excellent troubleshooting skills across desktop hardware and software environments
• Working knowledge of: Windows operating systems, Computer hardware and peripherals, Printers and print services, Network connectivity, VPN technologies, RSA authentication, Video Teleconferencing (VTC) systems
• Strong verbal and written communication skills
• Ability to understand user needs and translate them into effective technical solutions
• Team-oriented with a collaborative approach and willingness to share knowledge

Responsibilities

• Provide Tier II technical support for desktop and laptop hardware, software, and peripheral devices.
• Install, configure, maintain, and troubleshoot Windows-based computer systems and related equipment.
• Diagnose and resolve hardware, software, networking, VPN, and connectivity issues.
• Support printers, video teleconferencing (VTC) equipment, RSA authentication, and other end-user technologies.
• Assist with network equipment troubleshooting and basic infrastructure support.
• Respond to technical support requests while maintaining a high level of customer satisfaction.
• Evaluate user technology needs and recommend appropriate hardware and software solutions.
• Document technical issues, resolutions, and system changes.
• Collaborate with IT team members to share knowledge and improve support processes.
• Maintain compliance with company IT policies, security standards, and best practices.

Skills

Windows OS

Desktop hardware

Printers

VPN technologies

RSA authentication

VTC systems

Customer service

Troubleshooting

End-user support

Team player

Education

Associate's degree in IT / CS

Tools

Ticketing systems

Job description

Links Technology Solutions, Inc. is seeking an IT Support Technician II in Englewood, CO for an onsite role. Pay rate is $31.03 per hour, with 40 hours per week on a 12+ month contract.

The role provides hands-on desktop and network support in a fast-paced environment, focusing on end-user technology and security practices. The ideal candidate will diagnose, resolve issues across Windows systems, VPNs, RSA authentication, and VTC; install and maintain hardware, software, and peripherals;