IT Support Technician II

Goldbelt, Incorporated; Newport News (VA); Hybrid; USD 50,000 - 61,000; Full time

Job summary

Goldbelt Incorporated, based in Herndon, Virginia, seeks an IT Support Technician II to assist the IT Manager on projects, build and implement technology solutions, and resolve crises to restore systems. This is a hybrid role requiring three days onsite weekly.

The position focuses on monitoring, maintenance, asset management, and remote support using TeamViewer, with opportunities to contribute to enterprise IT initiatives and support a diverse user base.

Qualifications

• Associate degree or equivalent years of experience.
• Six years in IT with Tier-1 and four+ years Tier-2 support.
• Experience in enterprise environments.
• Experience supporting 100+ users.
• Experience with Windows 10 / Office 365.
• Hybrid position – willingness to work 3 days onsite.

Responsibilities

• Monitor daily ticket queue and manage MS Exchange, MS 365; perform preventative maintenance and upgrades.
• Routine IT housekeeping including wire management, testing, labeling, and software upgrades/deletions.
• Support IT assets and execute SOPs on hardware, OS, or enterprise application software.
• Gain exposure to Goldbelt’s IT network and assist with special projects as needed.
• Provide remote support using TeamViewer and similar tools.

Skills

IT support

Inventory management

Mobile Device Management

Policy deployment

Service catalogs

Cross-functional teamwork

Task prioritization

Communication skills

Windows OS

MS Office Suite

Education

Associate’s degree or equivalent years of experience

Bachelor’s degree in Information Technology

Tools

Windows

MS Exchange

MS 365 / Office 365

TeamViewer

Active Directory

Mobile Device Management tools

Job description

Overview

Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971.

Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971. Join a fast-growing “forever” company that manages over 30 subsidiaries and provides centers of excellence in a shared service center model based out of Herndon, Virginia. At Goldbelt, we place a strong emphasis on recognizing and rewarding the dedication and hard work of our team members in pursuit of our company's mission. We are a team focused on gold standard customer service and professional growth with competitive benefits and profit-sharing plans and help support a business model that gives back to the community of shareholders.

Summary

The IT Support Technician II will work with IT Manager on various projects. The Role as an IT Support Technician II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to resolve customer issues in time of crisis to get them working again. This is a hybrid position and candidate must be willing to work 3 days a week onsite.

Responsibilities

• Manage daily monitoring of the ticket queue, MS Exchange, MS 365, preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions, and modifications
• Routine IT housekeeping and preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions and modifications.
• Support information technology assets, executing a variety of routine technical SOPs on hardware, operating systems, or enterprise application software.
• Gain exposure to the entire IT network for Goldbelt’s operations and have the opportunity to assist with special projects as needed.
• Provide remote support using TeamViewer and similar tools.

Qualifications

Necessary Skills and Knowledge

• Able to provide IT support to all levels of an organization; up to and including C-level.
• Proficient with Inventory and Asset Management.
• Proficient in Mobile Device Management.
• Proficient in Deploying Policies for devices and services.
• Proficient in Maintaining and Developing Service Catalogs and Portfolios.
• Ability to embrace change, learn quickly, and thrive in a dynamic corporate environment.
• Skill in working harmoniously within cross-functional teams to achieve common objectives.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Possesses attention to detail and effective problem-solving skills.
• Must have the ability to communicate effectively and diplomatically, both verbally and in writing, with co-workers and with outside agencies, partners, shareholders, and business associates.
• Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences.
• Basic understanding of relevant software, tools, and systems used in the corporate environment. This includes a proficiency in standard software applications, including Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel).
• Ability to lift at least 30 pounds and be comfortable moving various computer equipment.

Minimum Qualifications

• Associate’s degree or equivalent years of experience
• Minimum six (6) years in the Information Technology field and previous experience providing Tier-1 IT support along with four (4) or more years providing Tier-2 IT support
• Experience within an enterprise environment
• Experience in IT Project and Portfolio Management
• Experience Supporting 100 or more users (on-site and remote users)
• Experience supporting Windows 10 / Office 365
• Experience Supporting iPads / Tablets / Laptops / Desktops / Mobile Phones
• Experience with Managing Accounts (AD, VoIP Phones, Mobile Device Management, etc.)
• Experience imaging and deploying laptopsHyrbid position, must be willing to work 3 days a week onsite.

Preferred Qualifications

• Bachelor’s degree in Information Technology
• Certified in Microsoft AZ-900, SC-900, or MS-900
• Cloud (Microsoft Azure) and Microsoft 365 certifications
• Microsoft Technology Associate (MTA 93-349) OR Microsoft Certified Solutions Associate (MCSA - Windows 10)
• Previous experience working with Alaska Native Corporations (ANCs) and/or previous exposure to Alaska Native cultures
• Previous government contracting experience

Pay And Benefits

The hourly range for this position is $35.97 to $43.97. At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. Our annual incentive compensation plan is designed to reward your contributions to Goldbelt's success. It's a profit-sharing initiative tied to our strategic objectives, demonstrating that your efforts directly impact our achievements. As an employee, you'll also enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.