IT Support Technician I — Startup Factory (Onsite VA)

Jabil; Prince George (VA); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K match

Employee Stock Purchase Plan

Paid Time Off

Job summary

Jabil is seeking an IT Support Technician I for an on-site role at the Prince George, VA facility. You will support a startup factory, install and configure PCs, assist with IT infrastructure, and work in a fast-paced manufacturing environment with evolving processes.

The role requires strong customer service and communication, the ability to work independently, and willingness to support extended hours during startup milestones. Competitive benefits and compensation are offered.

Qualifications

• High School diploma and 3-5 years of experience, or equivalent combination of education and experience.
• A+ certification desired.
• Knowledge of Microsoft applications and utilities.

Responsibilities

• Load and verify software packages.
• Troubleshoot and resolve end-user issues.
• Install and configure PCs and peripherals.
• Resolve site-level incident management requests.
• Populate Knowledge Database and Configuration Management Database where appropriate.
• Emphasize management of queues and adherence to SLAs and KPIs.
• Monitor Service Desk queues and resolve tickets in a timely manner.

Skills

Customer service

Communication skills

Troubleshooting

Network basics

Education

High School Diploma

A+ Certification

Tools

Microsoft applications

Job description

Jabil is seeking an IT Support Technician I for an on-site role at the Prince George, VA facility. You will support a startup factory, install and configure PCs, assist with IT infrastructure, and work in a fast-paced manufacturing environment with evolving processes.

The role requires strong customer service and communication, the ability to work independently, and willingness to support extended hours during startup milestones. Competitive benefits and compensation are offered.