IT Support Technician I

Jabil; Prince George (VA); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee stock purchase plan

Paid time off

Job summary

Jabil is seeking an IT Support Technician I to provide end-user support for PCs, servers, hardware, and software in our Prince George, VA startup factory. This on-site role involves building out IT in a new facility, onboarding staff, and ensuring smooth operation during early ramp and startup phases.

Responsibilities include imaging, AD user administration, AV support, and collaboration with IT leadership, facilities, and manufacturing teams.

Qualifications

• High School diploma with 3–5 years of IT support experience.
• A+ certification is preferred.
• Experience with Microsoft applications and utilities.

Responsibilities

• Load and verify software packages.
• Troubleshoot end-user issues.
• Install and configure PCs and peripherals.
• Resolve site‑level incident management requests.
• Populate Knowledge Database and Configuration Management Database where appropriate.
• Monitor Service Desk queues and resolve tickets in a timely manner.
• Provide training and technical assistance to users.

Skills

Customer service

Communication

Troubleshooting

Time management

Independent work

Startup experience

Education

High School diploma

A+ certification

Tools

Microsoft Office

Job description

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

IT Support Technician I

• On-site at our Prince George, VA facility.

This role is to support a new factory in Prince George, VA (onsite) startup manufacturing large form-factor equipment. The product will be large (shipping container size), heavy (50+ tons), and complex. This position will be part of the core factory startup and onboarding team responsible for building the operations and manufacturing staff, fitting out the building, and creating the process flow/work instructions/etc. from the ground up. Skills to include: panel and point to point wire assembly, Medium Voltage, Low Voltage, and High Power Electronic assemblies.

How Will You Make an Impact?

As an IT Support Technician I, you will provide technical support to end-users for PC, server, hardware, and software applications.

This position supports a new factory startup and is expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. The Support Technician II will play a hands‑on role in site IT bring‑up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady‑state operations.

Location: On-site at our Prince George, VA facility

Shift: Monday – Friday, 6:00 AM – 2:30 PM

What Will You Do?

Core Support Responsibilities

• Load and verify software packages
• Troubleshoot and resolve end-user issues
• Install and configure PCs and peripherals
• Resolve site‑level incident management requests
• Populate Knowledge Database and Configuration Management Database where appropriate
• Emphasize management of queues and adherence to SLAs and KPIs
• Install and configure PCs (imaging)
• Troubleshoot basic issues with scanners (MES / SAP RF)
• Provide phone‑based or remote support for offsite users
• Purchase software and hardware via PO process
• Administer user accounts using Active Directory
• Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)
• Provide maintenance and support of Audio/Visual equipment
• Perform baseline support for standard IT applications
• Monitor Service Desk queues and resolve tickets in a timely manner
• Install, identify, and repair hardware and peripheral components
• Simulate or recreate user issues to resolve operating difficulties
• Maintain inventory of computer parts and logs of repairs
• Provide training and technical assistance to users

Startup & Factory Ramp Responsibilities

• Support IT infrastructure and end‑user readiness activities during factory build, commissioning, and early production ramp
• Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments
• Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities
• Work hands‑on in factory, warehouse, and construction‑adjacent environments as systems and work areas are brought online
• Support non‑standard schedules, including extended hours or weekends, during critical startup and production milestones
• Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines
• Identify gaps, risks, or recurring issues during ramp and proactively elevate or propose improvements

Continuous Improvement & Professional Expectations

• Participate in the exchange of ideas and information within the department
• Ask questions and encourage input from team members
• Provide regular updates to appropriate managers
• Identify creative ways to reduce cost and improve efficiency
• Drive continuous improvement through trend analysis and metrics
• Ensure procedures and work instructions are efficient and not redundant
• Demonstrate strong customer service and sense of urgency
• Maintain discretion and confidentiality of IT systems and data
• Understand and embrace business and IT strategic direction
• Follow all corporate, regional, and site security, safety, and health policies

Minimum Requirements

• High School diploma and 3-5 years of experience, or equivalent combination of education and experience
• A+ certification desired
• Knowledge of Microsoft applications and utilities

Preferred For Startup Environments

• Experience supporting manufacturing, factory floor, or warehouse IT
• Hands‑on experience with new site deployments, refreshes, or large-scale rollouts

Language & Skill Requirements

• Strong customer service and communication skills (verbal and written)
• Service‑oriented attitude with sense of urgency
• Ability to work independently and prioritize based on business impact
• Time management and analytical troubleshooting skills
• Ability to understand basic network and system architecture
• Willingness to provide on‑call support and adapt to startup demands

Physical Requirements

• Prolonged use of computer equipment
• Ability to sit or stand for extended periods
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
• Frequent walking between office and manufacturing floor areas

WORK ENVIRONMENT

• Office and manufacturing floor environment
• Exposure to moderate noise levels
• Startup phase may include time spent in partially constructed or transitioning work areas

The hourly pay range for this role is $21.73 - $39.13. Job‑related, non‑discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity.

As part of the total rewards package, Jabil offers benefits to enhance your health, wealth and resilient self. These include medical, dental, and vision insurance plans; 401(k) retirement plan and employee stock purchase plan; and paid time off.