IT Support Technician I — Startup Factory (Onsite)

Jabil; Prince George (VA); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee stock purchase plan

Paid time off

Job summary

Jabil is seeking an IT Support Technician I to provide end-user support for PCs, servers, hardware, and software in our Prince George, VA startup factory. This on-site role involves building out IT in a new facility, onboarding staff, and ensuring smooth operation during early ramp and startup phases.

Responsibilities include imaging, AD user administration, AV support, and collaboration with IT leadership, facilities, and manufacturing teams.

Qualifications

• High School diploma with 3–5 years of IT support experience.
• A+ certification is preferred.
• Experience with Microsoft applications and utilities.

Responsibilities

• Load and verify software packages.
• Troubleshoot end-user issues.
• Install and configure PCs and peripherals.
• Resolve site‑level incident management requests.
• Populate Knowledge Database and Configuration Management Database where appropriate.
• Monitor Service Desk queues and resolve tickets in a timely manner.
• Provide training and technical assistance to users.

Skills

Customer service

Communication

Troubleshooting

Time management

Independent work

Startup experience

Education

High School diploma

A+ certification

Tools

Microsoft Office

Job description

Jabil is seeking an IT Support Technician I to provide end-user support for PCs, servers, hardware, and software in our Prince George, VA startup factory. This on-site role involves building out IT in a new facility, onboarding staff, and ensuring smooth operation during early ramp and startup phases.

Responsibilities include imaging, AD user administration, AV support, and collaboration with IT leadership, facilities, and manufacturing teams.