IT Support Technician I (2nd Shift)

Nypro DR; Prince George (VA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Shift pay differential

Job summary

Jabil is expanding its Prince George, VA operations and seeks an IT Support Technician I to join the onsite startup team. You will provide end-user support for PCs, servers, hardware, and software, helping build the IT environment and support processes from the ground up.

In a dynamic startup setting, you will deploy equipment, configure workstations, and assist with onboarding, collaborating with IT leadership, facilities, and manufacturing.

Qualifications

• Provide technical support to end-users for PC, server, hardware, and software.
• Support startup and ramp activities in a new factory.
• Install and configure PCs and peripherals.
• Administer user accounts with Active Directory.
• Support IT equipment deployment and onboarding during factory build.
• Maintain knowledge base and respond to service desk tickets.

Responsibilities

• Load and verify software packages and updates.
• Troubleshoot and resolve end-user issues in a timely manner.
• Install and configure PCs and peripherals across office and shop floor.
• Manage user accounts via Active Directory and security policies.
• Support procurement and deployment of IT equipment.
• Provide training and technical assistance to users.

Skills

PC configuration

Remote support

Active Directory

End-user support

IT onboarding

Printer/Scanner setup

Education

High School diploma

Tools

MES

SAP RF

Imaging PCs

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

IT Support Technician I

On-site at our Prince George, VA facility.

This role is to support a new factory in Prince George, VA (onsite) startup manufacturing large form-factor equipment. The product will be large (shipping container size), heavy (50+ tons), and complex. This position will be part of the core factory startup and onboarding team responsible for building the operations and manufacturing staff, fitting out the building, and creating the process flow/work instructions/etc. from the ground up. Skills to include: panel and point to point wire assembly, Medium Voltage, Low Voltage, and High Power Electronic assemblies.

How Will You Make an Impact?

As an IT Support Technician I, you will provide technical support to end-users for PC, server, hardware, and software applications.

This position supports a new factory startup and is expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. The Support Technician II will play a hands-on role in site IT bring-up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations.

Location: On-site at our Prince George, VA facility

Shift: Monday - Friday, 2:00 PM - 10:30 PM

Shift Pay Differential Offered

What Will You Do?

Core Support Responsibilities

• Load and verify software packages
• Troubleshoot and resolve end-user issues
• Install and configure PCs and peripherals
• Resolve site-level incident management requests
• Populate Knowledge Database and Configuration Management Database where appropriate
• Emphasize management of queues and adherence to SLAs and KPIs
• Install and configure PCs (imaging)
• Troubleshoot basic issues with scanners (MES / SAP RF)
• Provide phone-based or remote support for offsite users
• Purchase software and hardware via PO process
• Administer user accounts using Active Directory
• Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)
• Provide maintenance and support of Audio/Visual equipment
• Perform baseline support for standard IT applications
• Monitor Service Desk queues and resolve tickets in a timely manner
• Install, identify, and repair hardware and peripheral components
• Simulate or recreate user issues to resolve operating difficulties
• Maintain inventory of computer parts and logs of repairs
• Provide training and technical assistance to users

Startup & Factory Ramp Responsibilities

• Support IT infrastructure and end‑user readiness activities during factory build, commissioning, and early production ramp
• Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments
• Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities
• Work hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought online
• Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones
• Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines
• Identify gaps, risks, or recurring issues during ramp and proactively elevate or propose improvements

Continuous Improvement & Professional Expectations

• Participate in the exchange of ideas and information within the department
• Ask questions and encourage input from team members
• Provide regular updates to appropriate managers
• Identify creative ways to reduce cost and improve efficiency
• Drive continuous improvement through trend analysis and metrics
• Ensure procedures and work instructions are efficient and not redundant
• Demonstrate strong customer service and sense of urgency
• Maintain discretion and confidentiality of IT systems and data
• Understand and embrace business and IT strategic direction
• Follow all corporate, regional, and site security, safety, and health policies

MINIMUM REQUIREMENTS

• High School diploma and 3