IT Support Technician I - PC, Printer & Network

Memphis Shelby County Schools; Memphis (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Memphis Shelby County Schools is hiring a Service Desk/Field Technician to provide desktop and telecom support, install and troubleshoot PCs, printers and network components, and assist users across a Windows environment.

The role requires 2 years of field experience, a high school diploma or GED, and CompTIA A+ or Network+ certification; after-hours on-call may be required, with a valid driver's license.

Qualifications

• Two (2) years of field experience in service desk/network/field tech support.
• High school diploma or GED or equivalent education/experience.
• Must hold CompTIA A+ or Network+ certification or higher.
• Proof of education, training, and/or experience required.

Responsibilities

• Installs, tests, troubleshoots, and operates PC, telephone, and network hardware/software.
• Receives and processes PC/telephone calls to the Service Desk and resolves basic issues by phone/email.
• Locates and resolves PC/printer/telephone hardware/software issues with available tools.
• Tracks and relocates equipment for inventory repair and updates records.
• Configures PC to LAN connectivity in a Windows environment.
• Uses discussions and resources to improve knowledge base and skills.
• Performs other related duties as assigned.

Skills

PC hardware

Printer troubleshooting

Telephone support

Remote support

Windows OS

Active Directory

Networking basics

Education

High school diploma or GED

CompTIA A+ or Network+ certification

Tools

Remote Desktop

Cisco switches

Printer management tools

Job description

Memphis Shelby County Schools is hiring a Service Desk/Field Technician to provide desktop and telecom support, install and troubleshoot PCs, printers and network components, and assist users across a Windows environment.

The role requires 2 years of field experience, a high school diploma or GED, and CompTIA A+ or Network+ certification; after-hours on-call may be required, with a valid driver's license.