IT Support Technician I – Onsite/Remote, Growth & Benefits

Itsasap; Olympia (WA); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per 1

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certifi c at

Job summary

Intelligent Technical Solutions is seeking a collaborative Technician I to provide onsite and remote IT support for clients. You will handle system updates, troubleshooting, and hands-on tasks to uphold high service standards.

Ideal candidates have Windows and Mac OS troubleshooting experience, prior helpdesk work, and proficiency with Office 365, AD, and security tools. A valid driver's license for client visits is required.

Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with MSPs is highly desirable.
• Valid driver's license and access to a vehicle for client visits.

Responsibilities

• Resolve workstation OS issues.
• Troubleshoot printer issues and standard business applications.
• Address line-of-business application issues (SAGE ERP, QuickBooks) with vendor assistance.
• Perform basic networking troubleshooting related to desktop connectivity.
• Handle Quick Fix calls from clients.

Skills

Windows OS troubleshooting

Mac OS troubleshooting

Helpdesk support

PC deployments/imaging

User profile management

Office 365 support

MS Office

Adobe products

Active Directory

backup software

endpoint cybersecurity

mobile devices

business applications

MSPs experience

valid driver's license

Tools

Office 365

MS Office

Adobe

Active Directory

backup software

endpoint cybersecurity

mobile devices

Job description

Intelligent Technical Solutions is seeking a collaborative Technician I to provide onsite and remote IT support for clients. You will handle system updates, troubleshooting, and hands-on tasks to uphold high service standards.

Ideal candidates have Windows and Mac OS troubleshooting experience, prior helpdesk work, and proficiency with Office 365, AD, and security tools. A valid driver's license for client visits is required.