IT Help Desk Associate (PT) - Public-Facing Tech Support

The University of Georgia; Athens (GA); On-site; USD 22,000 - 25,000; Part time

Job summary

The University of Georgia is seeking a part-time IT Professional Assistant to join the EITS-Client Services desk in Athens. You will deliver first-tier support for UGAMail, MyID, eLC, and related services to faculty, staff, and students.

This public-facing role requires technical knowledge, good communication, and the ability to work Sunday hours (1:30 p.m. – 6:30 p.m.) as part of a 19-hour weekly schedule.

Qualifications

• Knowledge of IT processes, functions, best practices and procedures.
• Excellent written and verbal communication skills and critical thinking.
• Experience providing front-end Tier One support.

Responsibilities

• Provide 1st-tier technical support for faculty, staff, and students.
• Serve as escalation point for complex issues to higher tier.
• Technical Writer: maintain internal and external knowledge resources.
• Public outreach and coordination of EITS events.

Skills

IT knowledge

Excellent communication

Customer support

Education

Two-year degree or professional certificate

Tools

UGAMail

MyID

eLC

UGA applications

Job description

The University of Georgia is seeking a part-time IT Professional Assistant to join the EITS-Client Services desk in Athens. You will deliver first-tier support for UGAMail, MyID, eLC, and related services to faculty, staff, and students.

This public-facing role requires technical knowledge, good communication, and the ability to work Sunday hours (1:30 p.m. – 6:30 p.m.) as part of a 19-hour weekly schedule.