IT Support Technician I - On-Site Endpoint & Lab Support

University of Georgia; Kentucky; On-site; USD 24,000 - 40,000; Full time

Job summary

University of Georgia is seeking an IT Professional Assistant to build and maintain computer lab images, provide client support on Windows and Apple hardware, and ensure labs operate within established policies.

The role includes maintaining desktop standards, deploying security updates, and assisting with devices and mobile support across campus, with on-site duties and standard 8:00 AM–5:00 PM hours.

Qualifications

• Experience with Windows Server and macOS in an enterprise environment.
• Experience with Active Directory, Group Policy, DHCP, Intune, JAMF, and Apple Remote Desktop.
• Familiarity with remote support tools and endpoint security practices.
• Basic scripting with PowerShell.
• Hardware, printing, and mobile device support.
• Knowledge of virtualization and cloud concepts.
• Experience with Zoom, Adobe apps, and A/V equipment.

Responsibilities

• Provide first-level support for Windows, macOS, and mobile devices.
• Assist with deploying security updates and standard configurations.
• Help manage software and user accounts per guidelines.
• Support onboarding of new employees with equipment and access.
• Collaborate with teams to deliver reliable IT services.

Skills

Windows & macOS support

Active Directory & Group Policy

Remote support tools

PowerShell basics

Hardware & printing support

Virtualization & cloud concepts

A/V & conferencing tools

Education

High school diploma or equivalent

Tools

BeyondTrust

Faronics Deep Freeze

Apple Remote Desktop

Intune

JAMF

Job description

University of Georgia is seeking an IT Professional Assistant to build and maintain computer lab images, provide client support on Windows and Apple hardware, and ensure labs operate within established policies.

The role includes maintaining desktop standards, deploying security updates, and assisting with devices and mobile support across campus, with on-site duties and standard 8:00 AM–5:00 PM hours.