IT Support Technician I — On-Call & Local Travel

High Point Federal Credit Union; City of Olean (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

High Point Federal Credit Union in Olean, NY is seeking an IT Support Technician to provide daily technical assistance, troubleshoot hardware and software, and keep desktops, printers, and Credit Union equipment running securely and efficiently.

The role reports to the Vice President of IT and entails setup, deployment, and upgrade of IT assets, plus inventory management and coordination with vendors for ATMs/ITMs. On-call rotations and after-hours support are required.

Qualifications

• 1–3 years of IT support experience in help desk or hardware/software troubleshooting.
• Strong problem-solving and communication skills.
• Basic understanding of Windows environments and connectivity; able to escalate when needed.
• Willingness to stay informed on emerging tech trends and compliance with internal policies.

Responsibilities

• Provide day-to-day technical support, troubleshooting hardware, software, and other technology issues.
• Set up, install, maintain, and replace PCs, printers, and other technology and Credit Union equipment.
• Maintain accurate inventory of IT equipment, hardware, and software licensing.
• Work with vendors and internal departments to support ATMs/ITMs and other technology used throughout the credit union.
• Troubleshoot technology issues and escalate those requiring additional system, network, or vendor support.
• Assist with system updates, equipment upgrades, technology rollouts, and other IT projects.
• Follow established IT security procedures and promptly escalate potential security concerns.
• Maintain IT procedures and documentation as technology and processes change.
• Participate in rotating after-hours and weekend support for on-call technology issues.

Skills

IT support

Troubleshooting

Communication skills

Microsoft environments

On-call support

Tools

Windows OS

Printer setup

IT inventory tooling

Job description

High Point Federal Credit Union in Olean, NY is seeking an IT Support Technician to provide daily technical assistance, troubleshoot hardware and software, and keep desktops, printers, and Credit Union equipment running securely and efficiently.

The role reports to the Vice President of IT and entails setup, deployment, and upgrade of IT assets, plus inventory management and coordination with vendors for ATMs/ITMs. On-call rotations and after-hours support are required.