Guest-Focused Food Server with Tips

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 14,000 - 19,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ seeks a friendly server to deliver outstanding guest service in a fast-paced bar/restaurant setting. You will answer questions about the menu, maintain product knowledge, and ensure timely, attentive service with a focus on upselling beverages and maintaining safety standards.

Applicants should have a high school diploma or equivalent, prior bar/restaurant experience, and be willing to obtain required certifications (Food Handlers Card, Alcohol

Qualifications

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned

Skills

Guest service

Wine knowledge

Bar experience

Communication

Multi-tasking

GILA WAY

Education

High School Diploma

Job description

Gila River Resorts & Casinos in Chandler, AZ seeks a friendly server to deliver outstanding guest service in a fast-paced bar/restaurant setting. You will answer questions about the menu, maintain product knowledge, and ensure timely, attentive service with a focus on upselling beverages and maintaining safety standards.

Applicants should have a high school diploma or equivalent, prior bar/restaurant experience, and be willing to obtain required certifications (Food Handlers Card, Alcohol