Guest Service Pro – Food & Beverage

Gila River Gaming Enterprises Inc.; Chandler (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

Gila River Gaming Enterprises Inc. seeks a Guest Service Associate at Wild Horse Pass Resort and Casino in Chandler, AZ. You will greet guests, process food and beverage orders at the POS, and maintain a clean, presentable workstation.

The role requires excellent guest service, strong communication, and the ability to work in a fast-paced, high-volume environment. On-site position with benefits and opportunities to grow within the food & beverage team.

Qualifications

• HS Diploma or equivalent preferred.
• Experience in fast-paced, high-volume food service and/or nightclub is preferred.
• Must acquire and maintain Food Handlers Card, Alcohol Awareness Certification, BBP and other required trainings within one year.
• GILA WAY: Greet, Interact, Listen, Appreciate guests.

Responsibilities

• Greets guests and efficiently processes food and beverage orders through the POS System.
• Maintains the accountability and security of their cash drawer.
• Stocks and cleans workstation/venue to ensure presentable products.
• Ensures and collects appropriate guest payment for food and beverage service.
• Maintains a professional and tidy appearance at all times.
• Builds and maintains knowledge of food and beverage offerings to answer guest questions accurately.

Skills

Guest service

Communication

Phone etiquette

Team collaboration

Multitasking

Education

High School Diploma or GED

Tools

POS System

Job description

Gila River Gaming Enterprises Inc. seeks a Guest Service Associate at Wild Horse Pass Resort and Casino in Chandler, AZ. You will greet guests, process food and beverage orders at the POS, and maintain a clean, presentable workstation.

The role requires excellent guest service, strong communication, and the ability to work in a fast-paced, high-volume environment. On-site position with benefits and opportunities to grow within the food & beverage team.