Hybrid IT Support Technician – Training & On-Call

Tempus Unlimited, Inc.; Stoughton (MA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Tempus Unlimited, Inc. is seeking an IT Support Technician to join our Stoughton, MA team. The role requires 2-5 years of help desk experience in a user-focused environment and an Associate degree or equivalent.

The candidate will support diverse computing and networking equipment, with AD experience and on-call rotation. Training is in-person for 2-3 weeks, after which the position becomes hybrid. The role emphasizes solving technical issues, documenting work, and collaborating across

Qualifications

• Two to five years of IT support/Help Desk experience in a user-oriented environment.
• Associate degree or equivalent experience.
• Ability to work independently, self-motivator with the ability to plan and initiate.
• Strong understanding of personal computing equipment, software applications and networking equipment (TCP/IP, DNS, Active Directory).

Responsibilities

• Installs, tests, and maintains a variety of personal computing, network hardware and software on LAN/WAN connections.
• Performs diagnostic tests, repairs hardware to component level.
• Provides user support by phone or onsite and remote assistance.
• Maintains a parts inventory for PCs and related materials.
• Evaluates systems and user needs to design and implement changes.
• Troubleshoots network performance issues and provides remote support for offsite users.
• Maintains incident-tracking logs and produces support documentation.
• Supports and backs up System Administrators and Network Administrator.
• Plans and completes projects with the IT Manager.
• Collaborates across departments to improve efficiency with new technologies.

Skills

IT support

Active Directory

Troubleshooting

Education

Associate degree

Tools

TCP/IP

DNS

Job description

Tempus Unlimited, Inc. is seeking an IT Support Technician to join our Stoughton, MA team. The role requires 2-5 years of help desk experience in a user-focused environment and an Associate degree or equivalent.

The candidate will support diverse computing and networking equipment, with AD experience and on-call rotation. Training is in-person for 2-3 weeks, after which the position becomes hybrid. The role emphasizes solving technical issues, documenting work, and collaborating across