IT Support Technician — Hybrid MSP Career & Growth

Baltimore Consulting

Cockeysville (MD)

Hybrid

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

IRA plan with company matching

Paid Time Off

Professional Development Assistance

Certification and Training Support

Mileage Reimbursement for ClientTravel

Flexible Hybrid Work Environment

Job summary

Baltimore Consulting is a growing MSP delivering IT, cybersecurity, cloud, and consulting services to organizations around the Baltimore region. We support diverse clients and environments, offering exposure to Microsoft 365, Azure, and modern workplace technologies.

Join our Service Desk team to provide frontline support, troubleshoot issues, and contribute to infrastructure projects. This hybrid role emphasizes collaboration, learning, and delivering exceptional client service in a fast-paced

Qualifications

2+ years of professional IT support in a help desk, service desk, MSP, or internal IT environment preferred.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Customer-focused mindset with a passion for helping others.
Reliable transportation for client visits throughout the Baltimore metropolitan area.

Responsibilities

Respond to client support requests via phone, email, and ticketing systems.
Troubleshoot hardware, software, networking, and cloud-related issues.
Provide remote support and occasional onsite support at client locations.
Escalate complex issues when necessary while maintaining ownership of client communication.
Participate in a shared rotating after-hours on-call schedule (roughly 1 week every 8-10 weeks).
Assist with client onboarding, technology rollouts, and infrastructure projects.
Document issues, resolutions, and technical procedures.
Deliver exceptional customer service and maintain strong client relationships.