IT Support Technician (Tier 1/Tier 2) – Baltimore Area

Baltimore Consulting; Cockeysville (MD); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

IRA plan with company matching

Paid Time Off

Professional Development Assistance

Certification and Training Support

Mileage Reimbursement for ClientTravel

Flexible Hybrid Work Environment

Job summary

Baltimore Consulting is a growing MSP delivering IT, cybersecurity, cloud, and consulting services to organizations around the Baltimore region. We support diverse clients and environments, offering exposure to Microsoft 365, Azure, and modern workplace technologies.

Join our Service Desk team to provide frontline support, troubleshoot issues, and contribute to infrastructure projects. This hybrid role emphasizes collaboration, learning, and delivering exceptional client service in a fast-paced

Qualifications

• 2+ years of professional IT support in a help desk, service desk, MSP, or internal IT environment preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a passion for helping others.
• Reliable transportation for client visits throughout the Baltimore metropolitan area.

Responsibilities

• Respond to client support requests via phone, email, and ticketing systems.
• Troubleshoot hardware, software, networking, and cloud-related issues.
• Provide remote support and occasional onsite support at client locations.
• Escalate complex issues when necessary while maintaining ownership of client communication.
• Participate in a shared rotating after-hours on-call schedule (roughly 1 week every 8-10 weeks).
• Assist with client onboarding, technology rollouts, and infrastructure projects.
• Document issues, resolutions, and technical procedures.
• Deliver exceptional customer service and maintain strong client relationships.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Independent worker

Education

Certifications (Microsoft, CompTIA, Cisco)

Tools

Microsoft 365 Admin

Azure/Entra ID

PowerShell

VPN

Firewall

Job description

• Microsoft Intune
• Microsoft Defender

Baltimore Consulting is a growing Managed Services Provider (MSP) that delivers IT, cybersecurity, cloud, and consulting services to organizations throughout the Baltimore region. We support a wide variety of clients and industries, giving our team members exposure to diverse technologies, environments, and business challenges.

We're looking for motivated IT professionals who enjoy solving problems, helping people, and continuously learning new technologies. Whether you're supporting end users, troubleshooting Microsoft 365 issues, deploying devices, or assisting with infrastructure projects, no two days are the same.

If you're looking for an opportunity to accelerate your career, build broad technical experience, and work alongside a team that values collaboration and customer service, we'd love to hear from you.

Why Join Baltimore Consulting?

At Baltimore Consulting, We Value Innovation, Accountability, Teamwork, And Exceptional Client Service. We Look For People Who Enjoy Learning, Sharing Knowledge, And Solving Problems In a Collaborative Environment. You'll Be Joining a Team Of Almost 20 And Get The Following

• Work with a variety of clients, technologies, and environments
• Gain hands‑on experience with Microsoft 365, Azure, cybersecurity, networking, and cloud technologies
• Participate in both support and project‑based work
• Learn from experienced engineers and consultants
• Opportunities for professional growth, training, and certification development
• Flexible hybrid work environment (1 remote day, per week)
• Small‑company culture where your contributions have a direct impact

What You'll Do

As a member of our Service Desk team, you will provide technical support and assistance to a diverse client base while contributing to projects and strategic initiatives.

Responsibilities

• Respond to client support requests via phone, email, and ticketing systems
• Troubleshoot hardware, software, networking, and cloud‑related issues
• Provide remote support and occasional onsite support at client locations
• Escalate complex issues when necessary while maintaining ownership of client communication
• Participate in a shared rotating after‑hours on‑call schedule (roughly 1 week every 8‑10 weeks)
• Assist with client onboarding, technology rollouts, and infrastructure projects
• Document issues, resolutions, and technical procedures
• Deliver exceptional customer service and maintain strong client relationships

Technologies You'll Work With

While experience with every technology below is not required, these are examples of the environments and platforms we support.

Microsoft Cloud & Modern Workplace

• Microsoft 365
• Entra ID (Azure AD)
• Microsoft Teams
• SharePoint Online
• Exchange Online
• Microsoft Intune
• Microsoft Defender

Endpoint Support

• Windows 11 & macOS
• Laptop and desktop deployment
• Device provisioning and troubleshooting
• Software installation and support

Infrastructure

• Windows Server
• Active Directory
• Group Policy
• DNS and DHCP
• File and print services
• Hyper‑V and virtualization technologies

Networking

• Wireless networking
• VPN configuration and support
• Firewall troubleshooting
• Network connectivity diagnostics

Qualifications

Required

• 2+ years of professional IT support experience in a help desk, service desk, MSP, or internal IT environment preferred
• Strong troubleshooting and problem‑solving skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Customer‑focused mindset with a passion for helping others
• Reliable transportation for client visits throughout the Baltimore metropolitan area

Preferred

• Experience working for an MSP or supporting multiple organizations
• Experience with Microsoft 365 administration
• Experience with Azure / Entra ID
• Experience with networking and firewall troubleshooting
• Experience with PowerShell
• Technical certifications such as Microsoft, CompTIA, Cisco, or equivalent

What Makes Someone Successful Here?

• Strong prioritization and time‑management skills
• Curiosity and a desire to continuously learn
• Ability to translate technical concepts into plain English
• A team‑first attitude and willingness to share knowledge
• Ability to stay organized while managing multiple tasks and projects
• Professionalism and accountability when working independently

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• IRA plan with company matching
• Paid Time Off
• Professional Development Assistance
• Certification and Training Support
• Mileage Reimbursement for Client Travel
• Flexible Hybrid Work Environment

If you're looking for an opportunity to expand your technical skills, work with modern Microsoft technologies, and grow your career with a team that values learning and customer service, we'd love to hear from you.