IT Support Technician — Help Desk Pro in Banking

Sunflower Bank Mortgage Lending; Naples (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Paid Time Off

Paid Holidays

Job summary

Sunflower Bank, N.A. in Naples, FL is seeking a full-time IT Support Technician to troubleshoot hardware/software issues, provide frontline technical support for end users, and ensure minimal disruption to business operations.

The role requires strong customer service, communication, and problem-solving skills. Responsibilities include resolving service requests, managing Active Directory, configuring new equipment, and maintaining IT assets.

Qualifications

• Associate’s degree in IT or related field; bachelor’s preferred.
• 3+ years of IT experience.
• Proficient in supporting and troubleshooting desktop, mobile, and server technologies.
• Knowledge of laptop hardware, desktops, software, operating systems, and networking.

Responsibilities

• Analyze and troubleshoot computer systems to repair hardware/software issues.
• Minimize downtime by addressing IT issues quickly and accurately.
• Perform routine maintenance on computers and network equipment.
• Set up and configure new hardware.
• Respond to end-user questions about hardware and software.
• Manage Active Directory and user accounts.

Skills

Desktop Support

Mobile Support

Server Support

Active Directory

Customer Service

Education

Associate’s degree in IT

Tools

Active Directory

Ticketing System

Job description

Sunflower Bank, N.A. in Naples, FL is seeking a full-time IT Support Technician to troubleshoot hardware/software issues, provide frontline technical support for end users, and ensure minimal disruption to business operations.

The role requires strong customer service, communication, and problem-solving skills. Responsibilities include resolving service requests, managing Active Directory, configuring new equipment, and maintaining IT assets.