IT Support Technician

Sunflower Bank Mortgage Lending; Naples (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Paid Time Off

Paid Holidays

Job summary

Sunflower Bank, N.A. in Naples, FL is seeking a full-time IT Support Technician to troubleshoot hardware/software issues, provide frontline technical support for end users, and ensure minimal disruption to business operations.

The role requires strong customer service, communication, and problem-solving skills. Responsibilities include resolving service requests, managing Active Directory, configuring new equipment, and maintaining IT assets.

Qualifications

• Associate’s degree in IT or related field; bachelor’s preferred.
• 3+ years of IT experience.
• Proficient in supporting and troubleshooting desktop, mobile, and server technologies.
• Knowledge of laptop hardware, desktops, software, operating systems, and networking.

Responsibilities

• Analyze and troubleshoot computer systems to repair hardware/software issues.
• Minimize downtime by addressing IT issues quickly and accurately.
• Perform routine maintenance on computers and network equipment.
• Set up and configure new hardware.
• Respond to end-user questions about hardware and software.
• Manage Active Directory and user accounts.

Skills

Desktop Support

Mobile Support

Server Support

Active Directory

Customer Service

Education

Associate’s degree in IT

Tools

Active Directory

Ticketing System

Job description

Description

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com.

Job Type

Full-time

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time IT Support Technician in Naples, FL.

Description

This position is responsible for providing technical support, troubleshooting hardware and software issues, and resolving service requests related to desktop and laptop computers, mobile devices, printers, and other technology systems. The role serves as a frontline technical resource for end users, delivering timely issue resolution, escalation management, and exceptional customer service to ensure minimal disruption to business operations.

Successful candidates will possess a broad understanding of computer hardware, operating systems, software applications, networking concepts, mobile technologies, and technical support best practices. Strong customer service, communication, and troubleshooting skills are essential, along with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Analyze and perform troubleshoot on all computer systems and perform required repairs and modifications on systems.
• Quickly address any issues with technological equipment to minimize downtime.
• Perform routine maintenance of computer and network.
• Carry out assessments to determine the need for changes in hardware/software configuration.
• Set up and configure new equipment.
• Answer any questions about hardware and software issues.
• Manages Active Directory.
• Provide solutions to technical problems over the phone or via email.
• Frequently checking the ticketing system for incoming service desk requests; vet requests thoroughly, then evaluate and route them.
• Can communicate IT principles and technical concepts effectively to a varied audience.
• Identify, elevate, and support the resolution of incidents in accordance with established incident management and security response procedures.
• Responsible for ensuring all new assets owned by are identified in the CMDB with complete configuration item data. Assets owned must be maintained to adhere with all Asset Management Policy, Standards, Processes and work instructions.
• Responsible for being knowledgeable and performing incident escalation protocols and security incident response processes as they apply to the Service Management function.
• Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company.

Education / Experience Preferred

• Have at least an Associate’s degree in computer science, networking, or programming. Preferred: Bachelor’s degree in Computer Science, IT, or related field or equivalent work experience, technical training or knowledge
• Have 3+ years of experience in the IT industry.
• Proficient in supporting and troubleshooting desktop, mobile, and server.
• Working knowledge of all laptop hardware, desktop types, software packages, operating systems and network

Pay is dependent on knowledge, skills, abilities, experience, and location.

Working Conditions

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Sunflower Bank Benefits

People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.

Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

Associates Enjoy Outstanding Benefits, Including

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

You’ve never worked anyplace like Sunflower Bank!

EOE/AA

Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.

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