IT Support Technician: Help Desk, Hardware & Software

D.L. Evans Bank; Burley (ID); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Employee Stock Ownership Plan

Paid Vacation

Sick Time

Life Insurance

Long-term Disability Insurance

Job summary

D.L. Evans Bank is seeking an IT Support Technician to provide technical help desk support for all users in a community bank setting.

The role involves maintaining, upgrading, and repairing PCs and peripherals, loading software, tracking equipment issues, and assisting with licensing and inventory control. You will participate in IT projects, support corporate offices and bank personnel, and work with IT management and network admins to ensure a robust IT environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• 2 years of experience and/or training in computer hardware, software, and basic networking.
• Understanding of PC hardware and knowledge of program applications.
• Knowledge of word processing and spreadsheet applications as well as proficient typing skills.
• Professional appearance, dress, and attitude.
• Good communication skills.
• Must be well organized.

Responsibilities

• Receives and prioritizes calls and e-mails from users. Assigns tasks to appropriate trouble tickets and ensures that all problems are tracked, measured, resolved, and verified.
• Provides first-line support through phone, email, or in-person to resolve hardware, software and network issues.
• Maintains backup for the maintenance of backup disk distribution.
• Provides information to all users regarding system status, operability, proper equipment use, and printer functions on a case by case basis.
• Loads and verifies software and checks for correct operations on new systems.
• Assists with hardware and software licensing functions and assists with inventory management.
• Verifies proper performance of backup systems.
• Ships and receives equipment to and from the I. T. Center.

Skills

Good communication skills

Professional appearance

Well organized

Typing skills

Experience in IT hardware/software

Education

High school diploma or GED

Job description

D.L. Evans Bank is seeking an IT Support Technician to provide technical help desk support for all users in a community bank setting.

The role involves maintaining, upgrading, and repairing PCs and peripherals, loading software, tracking equipment issues, and assisting with licensing and inventory control. You will participate in IT projects, support corporate offices and bank personnel, and work with IT management and network admins to ensure a robust IT environment.