IT Support Technician — ESOP & Comprehensive Benefits

US Lawns; Burley (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

D.L. Evans Bank in Burley, Idaho, seeks an IT Support Technician to provide first-line help desk support, maintain PCs and peripherals, load software, and assist with licenses and inventories.

This role emphasizes professional service and teamwork across IT and other departments. You will monitor system performance, document issues, train new users, and help with IT projects to keep a robust banking IT environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• 2 years of experience and/or training in computer hardware, software, and basic networking.
• Understanding of PC hardware and knowledge of program applications.
• Knowledge of word processing and spreadsheet applications as well as proficient typing skills.
• Professional appearance, dress, and attitude.
• Good communication skills.
• Must be well organized.

Responsibilities

• Receives and prioritizes calls and e-mails from users. Assigns tasks to appropriate trouble tickets and ensures that all problems are tracked, measured, resolved, and verified
• Provides first-line support through phone, email, or in-person to resolve hardware, software and network issues
• Maintains backup for the maintenance of backup disk distribution
• Provides information to all users regarding system status, operability, proper equipment use, and printer functions on a case by case basis
• Loads and verifies software and checks for correct operations on new systems
• Assists with hardware and software licensing functions and assists with inventory management
• Verifies proper performance of backup systems
• Ships and receives equipment to and from the I. T. Center
• Monitors system performance to ensure high levels of availability
• Provides new users with first time training regarding system usage
• Tracks and resolves problems promptly and effectively.Ensures optimal service
• Ensures that deadlines are met
• Obtains and conveys information as needed. Logs all problems including cause and resolution information
• Notifies all involved parties when tickets are opened and closed
• Tracks and records resolutions of problems for future reference, training, and reporting
• Cooperates in a team environment to promote strong customer assistance and learning
• Works with different departments to assist in providing technical solutions as needed
• Keeps management well informed of area activities and of any significant problems. Attends meetings as required
• Maintains accurate and up-to-date reports
• Performs special projects as assigned
• Maintains the professional reputation of D.L. Evans Bank and promotes D.L. Evans Bank at all times
• Serves as a representative for D.L. Evans Bank in the community

Skills

Communication skills

Organized

Professional appearance

Typing skills

Customer service

Education

High school diploma or GED

18+ years old

Tools

Microsoft Word

Microsoft Excel

Job description

D.L. Evans Bank in Burley, Idaho, seeks an IT Support Technician to provide first-line help desk support, maintain PCs and peripherals, load software, and assist with licenses and inventories.

This role emphasizes professional service and teamwork across IT and other departments. You will monitor system performance, document issues, train new users, and help with IT projects to keep a robust banking IT environment.