IT Support Technician | Help Desk & Desktop Support

Beacon-Bank; Worcester (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Beacon Bank is seeking a capable IT Help Desk/Desktop Support specialist to resolve technical issues for banking staff in Worcester, MA. You will log, track, and resolve tickets while providing excellent customer service and maintaining knowledge base articles.

This role requires a Computer Science degree or equivalent, 2+ years of multi-platform experience, and the ability to work in a fast-paced team with flexible hours and occasional travel.

Qualifications

• 2+ years computer-related work experience in multiple platforms (including Network, Internet and Telecommunications).
• Solid understanding of Desktop/Service Desk technologies.
• Basic understanding of Networking.
• Proven ability in diagnosis and resolution of technical problems.
• Excellent written and verbal customer services skills required.
• Ability to work well in a team environment.
• Ability to work flexible hours.

Responsibilities

• Diagnoses, analyzes and troubleshoots end-user problems; documents steps to resolve issues and refers complex cases to senior team members as needed.
• Maintains and updates ticket records; prepares reports and knowledge base articles.
• Configures PC imaging and software distribution; manages inventory and supports desk techs.
• Ensures compliance with banking laws, rules and policies to reduce risk and uphold ethical standards.
• Up to 25% travel may be required.

Skills

Desktop Support

Customer Service

Teamwork

Problem Solving

Time Management

Education

Bachelor's Degree in Computer Science

Tools

Imaging Software

Ticketing System

Remote Support Tools

Job description

Beacon Bank is seeking a capable IT Help Desk/Desktop Support specialist to resolve technical issues for banking staff in Worcester, MA. You will log, track, and resolve tickets while providing excellent customer service and maintaining knowledge base articles.

This role requires a Computer Science degree or equivalent, 2+ years of multi-platform experience, and the ability to work in a fast-paced team with flexible hours and occasional travel.