Traveling Desktop Support Technician – Banking IT

Leader Bank; Arlington (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401k with corporate match

Medical insurance

Dental insurance

Paid holidays and vacation

Job summary

Leader Bank is seeking a Desktop Support Technician to join the Information Technology Department. The role involves providing technology support, deployment, and implementation, with frequent travel to branches across Eastern Massachusetts, including Arlington and Falmouth.

Expect about 2–4 travel days per week. The ideal candidate will have a Bachelor’s degree in IT/CS/Cybersecurity or equivalent experience, 2+ years of support experience, and relevant certifications such as CompTIA A+,

Qualifications

• 2+ years of experience in supporting and maintaining applications
• Comfortable working in a regulated environment and following IT/security procedures
• Strong oral and written communication skills; team-based work
• Industry certifications preferred (e.g. CompTIA A+, Network+, Security+)

Responsibilities

• Support and maintain the Bank’s authorized applications
• Serve as the first point of contact for end-user technology support; triage issues
• Own assigned support tickets end-to-end with context
• Deploy, configure, and refresh endpoints; imaging and workstation setup
• Maintain asset inventory and support lifecycle tracking for branch equipment
• Review systems and propose improvements
• Travel to branch offices across Eastern Massachusetts (2–4 days/week) to provide onsite support

Skills

2+ years experience in applications

Strong communication

Willingness to travel

Education

Bachelor’s Degree in IT / CS / Cybersecurity or related field

Tools

CompTIA A+

Network+

Security+

Job description

Leader Bank is seeking a Desktop Support Technician to join the Information Technology Department. The role involves providing technology support, deployment, and implementation, with frequent travel to branches across Eastern Massachusetts, including Arlington and Falmouth.

Expect about 2–4 travel days per week. The ideal candidate will have a Bachelor’s degree in IT/CS/Cybersecurity or equivalent experience, 2+ years of support experience, and relevant certifications such as CompTIA A+,