Banking IT Support Technician - Flexible Hours

Beacon Bank; Worcester (MA); On-site; USD 28,000 - 44,000; Full time

Job summary

Beacon Bank in Worcester, MA seeks an IT Support Specialist to diagnose and resolve end-user issues, log tickets, and contribute to desktop support operations. You will help maintain imaging, software distribution, and knowledge base articles while delivering excellent customer service.

The role requires a Computer Science degree or equivalent experience, 2+ years in IT across networks and telecom, and flexibility for occasional travel. Up to 25% travel may be required.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 2+ years IT support across networks, internet and telecom.
• Strong problem-solving and documentation skills.
• Excellent written and verbal communication.
• Ability to work flexible hours and travel up to 25%.

Responsibilities

• Recognize, analyze and troubleshoot end-user problems; document steps.
• Manage tickets, track status, and ensure issue resolution.
• Configure PC/Laptop imaging and software distribution; maintain inventory.
• Maintain knowledge base articles and assist with queue management.
• Ensure compliance with banking laws and internal policies.

Skills

Desktop/Service Desk knowledge

Networking basics

Troubleshooting & diagnostics

Customer service skills

Teamwork & flexibility

Education

Computer Science Bachelor's Degree or equivalent experience

Job description

Beacon Bank in Worcester, MA seeks an IT Support Specialist to diagnose and resolve end-user issues, log tickets, and contribute to desktop support operations. You will help maintain imaging, software distribution, and knowledge base articles while delivering excellent customer service.

The role requires a Computer Science degree or equivalent experience, 2+ years in IT across networks and telecom, and flexibility for occasional travel. Up to 25% travel may be required.