IT Support Technician — Growth, Training & PTO from Day 1

Kids for the Future; Columbia Township (MO); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement opportunities

On-site & ongoing training

Paid Time Off from day one

Medical, dental, vision, and pet保险

401K contribution options

New onsite gym and locker rooms

Job summary

Club Car Wash is seeking an IT Support Technician to join our Columbia, MO location. The role focuses on providing first-line technical support for end users and collaborating with departments on IT-related issues.

The ideal candidate will have a Bachelor’s or Associate's degree in IT and at least 2 years of help desk experience, with strong written and verbal communication skills and knowledge of WindowsOS, MacOS, and iOS. This is a full-time on-site position with competitive benefits.

Qualifications

• Bachelor’s or Associate's degree in information technology or related field.
• 2 years of experience as a help desk technician or similar support role preferred
• Technical knowledge in WindowsOS, MacOS, and iOS
• Good written and verbal communications skills

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance for all IT-related issues.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Follow-up and update customer status and information.
• Identify and suggest possible improvements to existing procedures.
• Provide technical support to all departments for computer, network, data, telecommunications, and print functions.
• Run software updates and backups as needed.
• Learn assigned applications.
• Create and maintain documentation for specialized hardware and software.
• Other duties as assigned
• Works on special projects as directed by supervisor.

Skills

Help desk experience

Customer service

Written communication

Critical thinking

Education

Bachelor’s or Associate's degree in IT

Tools

WindowsOS

MacOS

iOS

Job description

Club Car Wash is seeking an IT Support Technician to join our Columbia, MO location. The role focuses on providing first-line technical support for end users and collaborating with departments on IT-related issues.

The ideal candidate will have a Bachelor’s or Associate's degree in IT and at least 2 years of help desk experience, with strong written and verbal communication skills and knowledge of WindowsOS, MacOS, and iOS. This is a full-time on-site position with competitive benefits.