IT Support Technician: Frontline Helpdesk & AV Support

Dober; Chicago (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Disability insurance

Life insurance

PTO & parental leave

Wellness program + Calm app

Job summary

Dober is seeking an IT Support Technician to provide front-line technical support for end users, handling hardware, software, and peripherals. You will document and resolve tickets, promote a secure IT environment, and assist with deployment and maintenance of IT systems.

Required are 1–3 years in IT support and an Associate degree in IT/CS, with a Bachelor's preferred. The role covers on-site responsibilities in Chicago, IL, with opportunities to grow within a collaborative, value-driven

Qualifications

• Associate degree in Information Technology, Computer Science, or related field required; Bachelor’s degree preferred.
• Equivalent combination of relevant experience and training will be considered in lieu of degree.

Responsibilities

• Provide first response for inbound support calls, create tickets, prioritize issues and follow through to completion.
• Troubleshoot hardware and software issues both in person and via remote access tools related to installation, configuration, and function/technical support.
• Assist with troubleshooting label printers and software.
• Manage user on/off boarding by building/imaging systems with the required software and permissions in accordance with company policies.
• Set up and manage phones, both office and mobile.
• Provide support for conference room's AV setup and support / address any issues.
• Manage building security access control and camera systems.
• Assist IT Team with asset tracking/inventory, network/server monitoring, patching and backups.
• Develop and document technical procedures and fixes.
• Identify recurring technical issues and work with IT vendor support teams to identify and solve the root cause.
• Assist IT Team with managing and deploying IT infrastructure as needed.

Skills

Troubleshooting

Remote access

System imaging

Asset tracking

AV equipment

Security cameras

Network monitoring

Inventory management

Customer service

Written communication

Problem solving

Multi-tasking

Education

Associate degree in IT/CS

Bachelor’s degree preferred

Tools

Ticketing systems

Remote access tools

Printer/software basics

Phone system setup

Job description

Dober is seeking an IT Support Technician to provide front-line technical support for end users, handling hardware, software, and peripherals. You will document and resolve tickets, promote a secure IT environment, and assist with deployment and maintenance of IT systems.

Required are 1–3 years in IT support and an Associate degree in IT/CS, with a Bachelor's preferred. The role covers on-site responsibilities in Chicago, IL, with opportunities to grow within a collaborative, value-driven