IT Support Specialist – Help Desk & Hardware Expert

GOEBEL FIXTURE COMPANY; Chicago (IL); On-site; USD 45,344 - 53,456; Full time

Job summary

GOEBEL FIXTURE COMPANY seeks an IT Support Technician to deliver level I help-desk support, log tickets, and maintain onsite hardware. You will assist users via phone, remote, and in person, contributing to quick issue resolution and user satisfaction.

The role requires 1–2 years of experience, an associate degree, and potentially A+ certification within the first year. Teamwork and strong communication are essential in this on-site position in Chicago.

Qualifications

• Respond to support questions via phone and email.
• Excellent problem-solving, communication and interpersonal skills.
• Strong customer service skills and a service-oriented attitude.
• Ability to work in a team environment.
• Technical understanding of hardware, software, and peripherals.
• 1-2 years of work experience (associate degree desired).
• A+ certification within 12 months of hire.
• MCSE or MCSA desirable.

Responsibilities

• Provide level I IT support for users, answering help desk calls and logging tickets.
• Install and maintain onsite hardware and peripherals.
• Troubleshoot IT issues via phone, remote support, and in person.

Skills

Problem-solving

Communication

Interpersonal skills

Customer service

Teamwork

Hardware knowledge

Software knowledge

Education

Associate degree desired

A+ certification within 12 months

MCSE or MCSA desirable

Tools

A+ certification

MCSE or MCSA qualification

Job description

GOEBEL FIXTURE COMPANY seeks an IT Support Technician to deliver level I help-desk support, log tickets, and maintain onsite hardware. You will assist users via phone, remote, and in person, contributing to quick issue resolution and user satisfaction.

The role requires 1–2 years of experience, an associate degree, and potentially A+ certification within the first year. Teamwork and strong communication are essential in this on-site position in Chicago.