Information Technology Support Technician

Dober; Chicago (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Disability insurance

Life insurance

PTO & parental leave

Wellness program + Calm app

Job summary

Dober is seeking an IT Support Technician to provide front-line technical support for end users, handling hardware, software, and peripherals. You will document and resolve tickets, promote a secure IT environment, and assist with deployment and maintenance of IT systems.

Required are 1–3 years in IT support and an Associate degree in IT/CS, with a Bachelor's preferred. The role covers on-site responsibilities in Chicago, IL, with opportunities to grow within a collaborative, value-driven

Qualifications

• Associate degree in Information Technology, Computer Science, or related field required; Bachelor’s degree preferred.
• Equivalent combination of relevant experience and training will be considered in lieu of degree.

Responsibilities

• Provide first response for inbound support calls, create tickets, prioritize issues and follow through to completion.
• Troubleshoot hardware and software issues both in person and via remote access tools related to installation, configuration, and function/technical support.
• Assist with troubleshooting label printers and software.
• Manage user on/off boarding by building/imaging systems with the required software and permissions in accordance with company policies.
• Set up and manage phones, both office and mobile.
• Provide support for conference room's AV setup and support / address any issues.
• Manage building security access control and camera systems.
• Assist IT Team with asset tracking/inventory, network/server monitoring, patching and backups.
• Develop and document technical procedures and fixes.
• Identify recurring technical issues and work with IT vendor support teams to identify and solve the root cause.
• Assist IT Team with managing and deploying IT infrastructure as needed.

Skills

Troubleshooting

Remote access

System imaging

Asset tracking

AV equipment

Security cameras

Network monitoring

Inventory management

Customer service

Written communication

Problem solving

Multi-tasking

Education

Associate degree in IT/CS

Bachelor’s degree preferred

Tools

Ticketing systems

Remote access tools

Printer/software basics

Phone system setup

Job description

Since 1957, Dober Chemical has grown through innovation, strong partnerships, and a culture of Mutual Trust and Respect. We empower employees to make a difference, reward fresh ideas, and support both professional and personal growth.

Our five Core Values foster a collaborative, people-first environment where your work truly matters. Join us and help shape the future with a company built on trust, creativity, and purpose

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability insurance, life insurance, paid time off (PTO), paid parental leave, volunteer time off, and a Calm app membership. Our expanding wellness program supports your overall health and work-life balance.

Check us out at: www.dober.com and www.spindlelive.com

The IT Support Technician will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. They are responsible for responding to, documenting, and resolving service tickets in a timely manner.

The IT Support Technician must be able to provide exceptional customer service and perform user administrative responsibilities efficiently. Ultimately, a good IT support analyst should be able to display excellent problem-solving skills and a solid knowledge of IT solutions.

This person will also be responsible for installing, configuring, and maintaining various company computer systems and applications. They must promote a sound and secure information technology environment that supports Dober's business and requirements.

The main responsibilities will include

• Provide first response for inbound support calls, create tickets, prioritize issues and follow through to completion
• Troubleshoot hardware and software issues both in person and via remote access tools related to installation, configuration, and function/technical support
• Assist with troubleshooting label printers and software
• Manage user on/off boarding by building/imaging systems with the required software and permissions in accordance with company policies
• Set up and manage phones, both office and mobile
• Provide support for conference room's AV setup and support / address any issues.
• Manage building security access control and camera systems
• Assist IT Team with asset tracking/inventory, network/server monitoring, patching and backups
• Develop and document technical procedures and fixes
• Identify recurring technical issues and work with IT vendor support teams to identify and solve the root cause
• Assist IT Team with managing and deploying IT infrastructure as needed

Education

• Associate's degree in Information Technology, Computer Science, or related field required; Bachelor's degree preferred
• Equivalent combination of relevant experience and training will be considered in lieu of degree

Experience

• 1 to 3 years of experience in IT support, helpdesk, or technical support role
• Experience with user account administration, on/off-boarding, and system imaging
• Experience with remote support tools and ticketing systems
• Experience supporting AV equipment, phone systems, or building security/camera systems is a plus

Technical Skills

• Strong troubleshooting skills across hardware, software, and peripherals
• Proficiency with remote access and remote support tools
• Experience with system imaging and deployment for on/off boarding
• Familiarity with label printers and related software
• Ability to set up and manage office and mobile phone systems
• Working knowledge of AV equipment for conference rooms
• Familiarity with building security access control and camera systems
• Basic understanding of network and server monitoring, patching, and backups
• Ability to maintain accurate asset/inventory tracking

Soft Skills

• Excellent customer service skills, with a professional and patient demeanor
• Strong written communication skills, for documenting tickets and technical procedures
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple concurrent issues
• Ability to work both independently and collaboratively with the broader IT team
• Comfortable working with vendors to troubleshoot and resolve recurring issues