IT Support Technician: Factory Startup & On-Site

Jabil Malaysia; Memphis (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Jabil is seeking an IT Support Technician to support both a new factory startup and an existing facility. You will be hands-on with site IT bring-up, early production ramp activities, and collaboration with IT leadership, facilities, vendors, and manufacturing teams in startup and steady-state operations.

You will work on-site in Byhalia, MS and Memphis, TN, with shifts 1st/2nd/3rd and weekends on a 3-month rotation, joining a dynamic startup environment and contributing to the connected factory

Qualifications

• High School diploma and 1-2 years of experience or equivalent combination of education and experience.
• Active Directory experience.
• Experience troubleshooting network issues, VLANs and VPNs.
• Experience imaging new computer systems.
• Experience with factory-floor shared devices - label printers & RF scanners.
• Knowledge of Microsoft applications and utilities.
• A+ certification desired.

Responsibilities

• Load and verify software packages.
• Troubleshoot and resolve end-user issues.
• Install and configure PCs and peripherals.
• Resolve site-level incident management requests.
• Populate Knowledge Database and Configuration Management Database where appropriate.
• Emphasize management of queues and adherence to SLAs and KPIs.
• Install and configure PCs (imaging).
• Troubleshoot basic issues with scanners (MES / SAP RF).
• Provide phone-based or remote support for offsite users.
• Purchase software and hardware via PO process.
• Administer user accounts using Active Directory.
• Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets).
• Provide maintenance and support of Audio/Visual equipment.
• Perform baseline support for standard IT applications.
• Monitor Service Desk queues and resolve tickets in a timely manner.
• Install, identify, and repair hardware and peripheral components.
• Simulate or recreate user issues to resolve operating difficulties.
• Maintain inventory of computer parts and logs of repairs.
• Provide training and technical assistance to usersStartup & Factory Ramp Responsibilities
• Support IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp.
• Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments.
• Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities.
• Work hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought online.
• Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones.
• Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines.
• Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvementsContinuous Improvement & Professional Expectations
• Participate in the exchange of ideas and information within the department.
• Ask questions and encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost and improve efficiency.
• Drive continuous improvement through trend analysis and metrics.
• Ensure procedures and work instructions are efficient and not redundant.
• Demonstrate strong customer service and sense of urgency.
• Maintain discretion and confidentiality of IT systems and data.
• Understand and embrace business and IT strategic direction.
• Follow all corporate, regional, and site security, safety, and health policies.

Skills

Active Directory

Network troubleshooting

Imaging computers

Microsoft applications

A+ certification

Education

High School diploma or equivalent

Tools

Label printers

RF scanners

Job description

Jabil is seeking an IT Support Technician to support both a new factory startup and an existing facility. You will be hands-on with site IT bring-up, early production ramp activities, and collaboration with IT leadership, facilities, vendors, and manufacturing teams in startup and steady-state operations.

You will work on-site in Byhalia, MS and Memphis, TN, with shifts 1st/2nd/3rd and weekends on a 3-month rotation, joining a dynamic startup environment and contributing to the connected factory