IT Support Technician II (Shift Rotations)

Socket.dev; Collierville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Jabil is seeking an IT Support Technician II for on-site roles in Byhalia, MS and Memphis, TN. You will support a startup and existing factory, handling end-user issues, imaging, and device onboarding, with strong collaboration across IT, facilities, and manufacturing teams.

The role requires flexibility across 1st-3rd shifts and weekends, with a focus on uptime, SLAs, and rapid issue resolution in a fast-moving environment.

Qualifications

• Must have strong customer service skills and clear communication.
• Experience with Active Directory and imaging new systems.
• Familiarity with basic networking (VLANs, VPNs) and Windows environments.

Responsibilities

• Load and verify software packages and configure PCs.
• Troubleshoot end-user issues and provide remote support.
• Maintain inventory and manage device onboarding.
• Monitor queues and meet SLAs/KPIs in a startup/production setting.
• Support IT infrastructure during factory build and ramp.

Skills

Customer service

Remote support

Active Directory

Imaging PCs

Troubleshooting

MS Office

Networking basics

Education

High School diploma

Tools

MS Windows

ITSM tools

Office 365

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

JOB SUMMARY

How Will You Make an Impact?

In this role as an IT Support Technician II, you will support both a new factory startup and an existing factory facility. You are expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. You will play a hands‑on role in site IT bring‑up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady‑state operations.

Location:

On-site - Byhalia, MS and Memphis, TN facilities

Shifts:

Flexibility to work 1st, 2nd, 3rd, and Weekend shifts on a rotational basis

What Will You Do?

Core Support Responsibilities

• Load and verify software packages
• Troubleshoot and resolve end-user issues
• Install and configure PCs and peripherals
• Resolve site-level incident management requests
• Populate Knowledge Database and Configuration Management Database where appropriate
• Emphasize management of queues and adherence to SLAs and KPIs
• Install and configure PCs (imaging)
• Troubleshoot basic issues with scanners (MES / SAP RF)
• Provide phone-based or remote support for offsite users
• Purchase software and hardware via PO process
• Administer user accounts using Active Directory
• Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)
• Provide maintenance and support of Audio/Visual equipment
• Perform baseline support for standard IT applications
• Monitor Service Desk queues and resolve tickets in a timely manner
• Install, identify, and repair hardware and peripheral components
• Simulate or recreate user issues to resolve operating difficulties
• Maintain inventory of computer parts and logs of repairs
• Provide training and technical assistance to users

Startup & Factory Ramp Responsibilities

• Support IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp
• Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments
• Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities
• Work hands‑on in factory, warehouse, and construction‑adjacent environments as systems and work areas are brought online
• Support non‑standard schedules, including extended hours or weekends, during critical startup and production milestones
• Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines
• Identify gaps, risks, or recurring issues during ramp and proactively elevate or propose improvements

Continuous Improvement & Professional Expectations

• Participate in the exchange of ideas and information within the department
• Ask questions and encourage input from team members
• Provide regular updates to appropriate managers
• Identify creative ways to reduce cost and improve efficiency
• Drive continuous improvement through trend analysis and metrics
• Ensure procedures and work instructions are efficient and not redundant
• Demonstrate strong customer service and sense of urgency
• Maintain discretion and confidentiality of IT systems and data
• Understand and embrace business and IT strategic direction
• Follow all corporate, regional, and site security, safety, and health policies

How Will You Get Here?

Education & Experience

• High School diploma and 5-8 years of experience, or equivalent combination of education and experience
• Active Directory experience
• Experience troubleshooting network issues, VLAN's and VPNs
• Experience imaging new computer systems
• Experience with factory-floor shared devices - label printers & RF scanners
• Knowledge of Microsoft applications and utilities
• A+ certification desired

Preferred for Startup Environments

• Experience supporting manufacturing, factory floor, or warehouse IT
• Hands‑on experience with new site deployments, refreshes, or large‑scale rollouts

LANGUAGE & SKILL REQUIREMENTS

• Strong customer service and communication skills (verbal and written)
• Service‑oriented attitude with sense of urgency
• Ability to work independently and prioritize based on business impact
• Time management and analytical troubleshooting skills
• Ability to understand basic network and system architecture
• Willingness to provide on‑call support and adapt to startup demands

PHYSICAL REQUIREMENTS

• Prolonged use of computer equipment
• Ability to sit or stand for extended periods
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
• Frequent walking between office and manufacturing floor areas

WORK ENVIRONMENT

• Office and manufacturing floor environment
• Exposure to moderate noise levels
• Startup phase may include time spent in partially constructed or transitioning work areas

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e‑mail to [e-mail] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e‑mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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