Factory IT Support Technician for Startup & Ramp

jabil; Memphis (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Jabil IT is seeking an IT Support Technician to aid a new factory startup and ongoing facilities in Byhalia, MS and Memphis, TN. You will perform hands-on device imaging, software loading, user support, AD administration, and incident resolution across manufacturing and office spaces.

The role requires 1-2 years of experience, familiarity with VLANs/VPNs, and comfort working in a startup-like environment with varying shifts. A+ certification is preferred; on-site work is required.

Qualifications

• High School diploma and 1-2 years of experience, or equivalent combination of education and experience.
• Active Directory experience.
• Experience troubleshooting network issues, VLAN's and VPNs.
• Experience imaging new computer systems.
• Experience with factory-floor shared devices - label printers & RF scanners.
• Knowledge of Microsoft applications and utilities.
• A+ certification desirable.

Responsibilities

• Load and verify software packages.
• Troubleshoot and resolve end-user issues.
• Install and configure PCs and peripherals.
• Resolve site-level incident management requests.
• Populate Knowledge Database and Configuration Management Database where appropriate.
• Emphasize management of queues and adherence to SLAs and KPIs.
• Install and configure PCs (imaging).
• Troubleshoot basic issues with scanners (MES / SAP RF).
• Provide phone-based or remote support for offsite users.
• Purchase software and hardware via PO process.
• Administer user accounts using Active Directory.
• Support mobile device enrollment, configuration, and basic troubleshooting.
• Provide maintenance and support of Audio/Visual equipment.
• Perform baseline support for standard IT applications.
• Monitor Service Desk queues and resolve tickets in a timely manner.
• Install, identify, and repair hardware and peripheral components.
• Simulate or recreate user issues to resolve operating difficulties.
• Maintain inventory of computer parts and logs of repairs.
• Provide training and technical assistance to users.

Skills

Active Directory

Network troubleshooting

Imaging computers

Factory-floor devices

Microsoft applications

A+ certification

Education

High School diploma

A+ certification

Job description

Jabil IT is seeking an IT Support Technician to aid a new factory startup and ongoing facilities in Byhalia, MS and Memphis, TN. You will perform hands-on device imaging, software loading, user support, AD administration, and incident resolution across manufacturing and office spaces.

The role requires 1-2 years of experience, familiarity with VLANs/VPNs, and comfort working in a startup-like environment with varying shifts. A+ certification is preferred; on-site work is required.