IT Support Technician: End-User Tech & Projects

First Farmers & Merchants Bank; Sioux Falls (SD); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Generous paid time off

401(k) retirement plan with company匹配

Job summary

First Farmers & Merchants Bank is seeking an IT Support Technician to assist end users across our branch network, with Sioux Falls, SD preferred.

You will respond to tickets, troubleshoot hardware, software, and basic network issues, and collaborate with the Network Team on improvements. This full-time role offers 34-40 hours weekly, travel up to 10%, and a benefits package including medical, dental, vision, life insurance, and a 401(k).

Qualifications

• Associate’s degree in Information Technology or related field, or equivalent work experience.
• 2+ years of IT support experience in a help desk or technical support environment.
• Experience with ticketing systems and end-user support workflows.
• Understanding of networking concepts (DNS, DHCP, WAN, LAN).
• Experience supporting Windows operating systems and Microsoft Office.

Responsibilities

• Respond to and resolve tickets, calls, and inquiries through the ticketing system.
• Provide excellent customer service through clear communication and timely resolution.
• Troubleshoot hardware, software, system, and basic network issues.
• Escalate complex issues to senior team members while maintaining ownership.
• Install, configure, deploy, and support end-user hardware, operating systems, and enterprise applications.
• Travel up to 10% to support branch locations and projects.

Skills

Customer service

Troubleshooting

Communication

Time management

Independent problem solving

Education

Associate’s degree in Information Technology or related field

Tools

Ticketing system

Windows OS

Microsoft Office

Enterprise applications

Job description

First Farmers & Merchants Bank is seeking an IT Support Technician to assist end users across our branch network, with Sioux Falls, SD preferred.

You will respond to tickets, troubleshoot hardware, software, and basic network issues, and collaborate with the Network Team on improvements. This full-time role offers 34-40 hours weekly, travel up to 10%, and a benefits package including medical, dental, vision, life insurance, and a 401(k).