End-User Tech Engineer II - Desktop & IT Support

The Bancorp; Sioux Falls (SD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

Professional development opportunities

Flexible schedules

Job summary

The Bancorp is seeking a dedicated and skilled individual for a Desktop Support role in Sioux Falls, South Dakota. The successful candidate will provide end-user technology services, troubleshoot hardware and software, and ensure high-quality customer service. With a minimum of 3 years of experience in technical support, the role requires excellent communication skills and the ability to manage multiple tasks effectively.

Join our team to contribute to the innovative environment at The Bancorp, where you will interact directly with clients and utilize cutting-edge technologies.

Qualifications

• 3 years of experience in a technical support capacity in an enterprise environment.
• Experience troubleshooting technical issues.
• Knowledge of Apple operating systems is a plus.

Responsibilities

• Provide modern desktop support and end-user technology services.
• Serve as initial point of contact for end-user requests.
• Manage technology inventory and perform minor hardware repairs.

Skills

Technical support

Customer service

Troubleshooting

Communication

Time management

Education

Undergraduate degree in a related field

Tools

ServiceNow

Active Directory

Office 365

Job description

The Bancorp is seeking a dedicated and skilled individual for a Desktop Support role in Sioux Falls, South Dakota. The successful candidate will provide end-user technology services, troubleshoot hardware and software, and ensure high-quality customer service. With a minimum of 3 years of experience in technical support, the role requires excellent communication skills and the ability to manage multiple tasks effectively.

Join our team to contribute to the innovative environment at The Bancorp, where you will interact directly with clients and utilize cutting-edge technologies.