End-User Tech Engineer II — Modern Workplace IT

Bancorp Bank; Sioux Falls (SD); On-site; USD 50,000 - 70,000; Full time

Job summary

Bancorp Bank in Sioux Falls is looking for a Desktop Support Technician to provide technology services including handling support calls, deploying hardware, and troubleshooting software. Candidates should have at least 3 years of technical support experience and possess strong communication skills. The role requires working with various technologies and providing efficient user support in a fast-paced environment.

Join Bancorp Bank to be part of a team that values innovation and customer satisfaction, and to contribute to diverse projects in a collaborative environment.

Qualifications

• 3 years of experience in technical support in an enterprise environment.
• Experience supporting local and remote users.
• Ability to prioritize and organize effectively.

Responsibilities

• Provide modern desktop support and end-user technology services.
• Manage incoming support requests through various channels.
• Deliver new hire and termination PC services.

Skills

Technical support experience

Excellent communication skills

Customer service orientation

Troubleshooting skills

Experience with ServiceNow

Familiarity with Active Directory

Education

Undergraduate degree in related field

Tools

ServiceNow

Microsoft Office 365

Mobile Device Management

Job description

Bancorp Bank in Sioux Falls is looking for a Desktop Support Technician to provide technology services including handling support calls, deploying hardware, and troubleshooting software. Candidates should have at least 3 years of technical support experience and possess strong communication skills. The role requires working with various technologies and providing efficient user support in a fast-paced environment.

Join Bancorp Bank to be part of a team that values innovation and customer satisfaction, and to contribute to diverse projects in a collaborative environment.