End-User Tech Engineer II - Desktop & Support

Innovative Bancorp; Sioux Falls (SD); On-site; USD 48,000 - 64,000; Full time

Job summary

The Bancorp Bank, N.A. is seeking a Desktop Support Specialist to provide modern end‑user technology services in Sioux Falls, SD. You will handle incoming support requests, deploy hardware/software, and assist with telephony, imaging, VDI, print/scan, and other workplace tech.

You will act as a subject matter expert for end‑user tech, collaborating with Network, Systems, and Cybersecurity teams to deliver a complete, reliable user experience and help drive process improvements and training.

Qualifications

• An undergraduate degree in a related field and/or an equivalent combination of training and experience.
• 3 years of experience working in a technical support capacity in an enterprise environment.
• Experience with enterprise technologies such as Active Directory and Office 365.

Responsibilities

• Serve as initial and second‑level support for end‑user requests via multiple channels.
• Respond to escalations and manage tickets through ITSM tools like ServiceNow.
• Provide end‑to‑end onboarding/offboarding and access provisioning.
• Maintain end‑user devices and applications, including software deployments.
• Collaborate with Network, System Administration, and Cybersecurity teams.
• Create documentation and train teammates on new processes.

Skills

Technical support

Customer service

Communication

Team player

Education

Bachelor's degree

Tools

ServiceNow

Active Directory

Office 365

Mobile Device Management (MDM)

Job description

The Bancorp Bank, N.A. is seeking a Desktop Support Specialist to provide modern end‑user technology services in Sioux Falls, SD. You will handle incoming support requests, deploy hardware/software, and assist with telephony, imaging, VDI, print/scan, and other workplace tech.

You will act as a subject matter expert for end‑user tech, collaborating with Network, Systems, and Cybersecurity teams to deliver a complete, reliable user experience and help drive process improvements and training.