End-User Tech Support Engineer II

The Bancorp Bank, N.A.; Sioux Falls (SD); On-site; USD 50,000 - 70,000; Full time

Job summary

The Bancorp Bank, N.A. in Sioux Falls is seeking a dedicated technical support specialist to enhance our end-user technology services. This role requires acting as the first point of contact for support requests, troubleshooting hardware/software, and working to improve user experience. You'll be an integral part of a team that values urgency and innovation in driving growth.

Applicants should have a strong background in technical support, excellent communication skills, and experience with ITSM tools such as ServiceNow. Join us in making a difference in the fintech landscape!

Qualifications

• 3 years of experience in technical support in an enterprise environment.
• Experience supporting local and remote users in a process-driven environment.
• Ability to lift 35 pounds.

Responsibilities

• Provides modern desktop support and end-user technology services.
• Serves as initial contact and second-level support for end-user requests.
• Follows and maintains strict licensing compliance procedures.

Skills

Technical support

Excellent communication skills

Customer service

Troubleshooting

Experience with ServiceNow

Education

Undergraduate degree in a related field

Tools

Active Directory

Microsoft 365

Job description

The Bancorp Bank, N.A. in Sioux Falls is seeking a dedicated technical support specialist to enhance our end-user technology services. This role requires acting as the first point of contact for support requests, troubleshooting hardware/software, and working to improve user experience. You'll be an integral part of a team that values urgency and innovation in driving growth.

Applicants should have a strong background in technical support, excellent communication skills, and experience with ITSM tools such as ServiceNow. Join us in making a difference in the fintech landscape!