IT Support Technician — End-User Tech & Hardware

Ellucian Company L.P.; Poplarville (MS); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Flexible time off

401k with match

Parental Leave

Telemedicine

Wellness programs

Education Assistance

Learning resources

Job summary

Ellucian is seeking an exceptional Support Technician for our Pearl River Community College Campuses to handle hardware and software issues for internal users. The role focuses on diagnosing problems, guiding users, and driving improvements in IT services.

You will be a key point of contact for help desk escalation and Tier 2 support. Ideal candidates will support Windows and Mac environments, Office Suite, networking, video conferencing, and AV systems, while collaborating with teams on

Qualifications

• Knowledge in the Windows OS and core desktop software configuration.
• Technical skills designing, documenting, and implementing projects.
• Ability to triage systems down situations.
• Solid understanding on mobile devices (iPhone, Android).
• Understanding of MacOS, iOS configurations and support.
• Understanding of patch management, software distribution/deployment, and imaging technologies (IBM BigFix).
• Knowledge of end user applications and hardware including Microsoft Office, Crowdstrike AV, Cloud based storage platforms, Zoom/Webex Video Conferencing, Dell and laptops.

Responsibilities

• Provide support to all Ellucian employees and serve as the escalation point of contact to the help desk and Tier 2 teams.
• Expertise with Windows and Mac Operating Systems, Office Suite, Networking, Video Conferencing software, and Audio.
• Coordinates with other departments on technology deployments, upgrades and maintenance outages.
• Communicate maintenance schedules, operational issues and impacts to IT management and business users.
• Encourage communication of new ideas, solutions, suggestions and problems.
• Provide feedback regarding IT methodologies, standards and industry leading practices.
• Research and implement tools and technology that will enhance the way we provide services to our employees.
• Ensures timely resolution/referral of employee’s problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal.
• Facilities support, including Audio Visual systems

Skills

Windows OS

Office Suite

Networking

Video Conferencing

Audio

Triage issues

MacOS/iOS support

Mobile devices

BigFix

Tools

IBM BigFix

CrowdStrike

Zoom

Webex

Dell laptops

Job description

Ellucian is seeking an exceptional Support Technician for our Pearl River Community College Campuses to handle hardware and software issues for internal users. The role focuses on diagnosing problems, guiding users, and driving improvements in IT services.

You will be a key point of contact for help desk escalation and Tier 2 support. Ideal candidates will support Windows and Mac environments, Office Suite, networking, video conferencing, and AV systems, while collaborating with teams on