IT Support Technician — End-User Systems & Onsite Help

Gosnaphop; The Woodlands (TX); On-site; USD 90,000 - 103,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Job summary

Addison Group seeks a Service Desk Technician in Carlsbad, NM to support end users and maintain computing environments. You will troubleshoot Windows and Office applications, manage tickets, and assist with hardware deployments and remote support.

The role involves on-site and remote assistance, collaboration with IT teams, and adherence to service-level procedures. Strong customer focus and hardware/software knowledge are essential for success.

Qualifications

• Experience in a customer-facing IT support role.
• Familiarity with Windows OS, Office apps, and printers.
• Ability to triage and resolve endpoint issues quickly.

Responsibilities

• Receive and document service requests via calls, email, and tickets.
• Diagnose and resolve workstation, software, and connectivity issues.
• Install and configure hardware and software across platforms.
• Maintain ticket updates and create knowledge articles.

Skills

Customer support

Windows troubleshooting

Remote support

Ticketing system

Education

Associate degree in information technology

Tools

Active Directory

Remote assistance tools

Job description

Addison Group seeks a Service Desk Technician in Carlsbad, NM to support end users and maintain computing environments. You will troubleshoot Windows and Office applications, manage tickets, and assist with hardware deployments and remote support.

The role involves on-site and remote assistance, collaboration with IT teams, and adherence to service-level procedures. Strong customer focus and hardware/software knowledge are essential for success.