Helpdesk Technician - Windows & 365 Specialist
BESTstaff, Inc
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
BESTstaff is seeking a Helpdesk Technician in New Mexico to provide day-to-day technical support for employees across local and remote sites. The role focuses on troubleshooting hardware, software, and user access issues, managing tickets, and ensuring reliable end-user systems while delivering excellent customer service.
The candidate will install/configure OS and software, manage tickets, and collaborate with the IT team to resolve issues.
Qualifications
- Associates degree or equivalent experience.
- Minimum of 2 years in a desktop support role.
- Strong technical skills across Windows OS, Office 365, Google Workspace, VMware.
- Experience troubleshooting hardware/software issues.
- Ability to manage multiple tasks and prioritize tickets.
- Excellent communication with non-technical staff.
- Customer service orientation and commitment to service.
- Knowledge of networking concepts.
Responsibilities
- Provide technical support on hardware, software, and peripherals.
- Install and configure OS, apps, and updates on desktops/laptops.
- Troubleshoot and resolve hardware/software issues on desktops/laptops.
- Manage and prioritize helpdesk tickets.
- Communicate ticket status to staff.
- Collaborate with IT team to resolve complex issues.
- Ensure software/hardware are up-to-date and secure.
- Document hardware, software, and licensing inventory.
- Provide training on software/hardware use.
- Manage user accounts and permissions.
Skills
Education
Tools
Job description
BESTstaff is seeking a Helpdesk Technician in New Mexico to provide day-to-day technical support for employees across local and remote sites. The role focuses on troubleshooting hardware, software, and user access issues, managing tickets, and ensuring reliable end-user systems while delivering excellent customer service.
The candidate will install/configure OS and software, manage tickets, and collaborate with the IT team to resolve issues.
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