IT Service Delivery Technician: Desk & Phone Support

Addison Group

Tulsa (OK)

On-site

USD 34,000 - 41,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Addison Group is seeking a Service Delivery Technician in Tulsa to provide frontline IT support for end users across hardware, software, and accounts. This role blends phone-based and deskside support to resolve technical issues while delivering excellent customer service.

The ideal candidate has 3+ years of IT support experience, strong troubleshooting, and familiarity with ServiceNow and Microsoft 365. On-site duties include deploying devices and supporting conference room tech in a

Qualifications

3+ years of professional IT support experience.
Experience with ServiceNow or similar enterprise ticketing systems.
Strong knowledge of Microsoft 365 applications and end-user support.
Experience supporting desktops, laptops, printers, and conference room tech.

Responsibilities

Provide first-level technical support for hardware, software, peripherals, and end-user issues.
Log, triage, prioritize, and resolve incidents using a ticketing system (ServiceNow).
Install, configure, and maintain desktops, laptops, printers, conference room tech, and software.
Assist with user account management including password resets and MFA support.
Collaborate with IT team members and participate in on-call rotations.