Desk-Side IT Support Technician

Gosnaphop; Tulsa (OK); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Job summary

Addison Group in Tulsa is seeking a Service Delivery Technician to provide frontline IT support for end users across hardware, software, peripherals, and account-related services. You will handle phone-based and deskside support, resolving issues while delivering a positive customer experience.

The role emphasizes strong troubleshooting, ticketing system experience, and collaboration in a fast-paced IT environment supporting multiple devices and technologies in a dynamic workplace.

Qualifications

• 3+ years of professional IT support experience.
• Experience with ServiceNow or similar enterprise ticketing systems.
• Strong knowledge of Microsoft 365 applications and end-user support.
• Experience supporting desktops, laptops, printers, and conference room technology.

Responsibilities

• Provide first-level technical support for hardware, software, peripherals, and end-user technology issues.
• Log, triage, prioritize, and resolve incidents and service requests through established ticketing processes.
• Utilize ServiceNow to document, track, and manage support requests.
• Install, configure, and maintain desktops, laptops, printers, conference room technology, and software applications.
• Support Microsoft 365 applications and related end-user issues.
• Assist with user account management including password resets, account lockouts, and multi‑factor authentication support.
• Provision and deploy end-user devices and hardware.
• Troubleshoot and resolve printer, desktop, and peripheral issues.
• Escalate complex issues with detailed documentation, troubleshooting steps, and supporting information.
• Collaborate with other IT team members to support daily operations and project initiatives.
• Participate in on‑call support rotations as assigned.
• Maintain accurate documentation of incidents, resolutions, and support procedures.

Skills

IT support

Troubleshooting

Phone & deskside support

Customer service

Tools

ServiceNow

Microsoft 365

Windows OS

Job description

Addison Group in Tulsa is seeking a Service Delivery Technician to provide frontline IT support for end users across hardware, software, peripherals, and account-related services. You will handle phone-based and deskside support, resolving issues while delivering a positive customer experience.

The role emphasizes strong troubleshooting, ticketing system experience, and collaboration in a fast-paced IT environment supporting multiple devices and technologies in a dynamic workplace.