IT Support Technician: End-User Systems Expert

Ozarks Coca-Cola-Dr Pepper Bottling Company; Springfield (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Ozarks Coca-Cola-Dr Pepper Bottling Company is seeking an IT Support professional to ensure continuous information systems for all end users. You will install and support software products, phones, and production systems, and repair hardware as needed.

You will respond to end-user support calls, coordinate with vendors, maintain IT asset inventory, and participate in on-call rotations. AAA/AS in computer-related field and Cisco/Windows experience are required.

Qualifications

• AA/AS degree in computer related field plus two years' relevant work experience.
• Must understand installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment.
• Work experience with Windows and Cisco required.
• Ability to read, analyze and interpret complex written information and instruction.
• Effective communications skill is required for position.

Responsibilities

• Install, configure, test, maintain, monitor and troubleshoot mobile devices, end user workstations, software/hardware, networked peripheral devices and networking software/hardware products.
• Repair and service hardware as necessary and work closely with service vendors to ensure continuity of service.
• Well organized, close attention to detail, and good time management skills.
• Ability to work with little or no supervision.
• Respond to end users support calls to troubleshoot the nature of the reported problems and take necessary steps to resolve.
• Establish and maintain relationships with end users to ensure that they have the appropriate systems to meet the needs of the business.
• Communicate and elevate vendor support calls when necessary to resolve hardware or software failures.
• Provide guidance to end users when they are lacking the necessary skills to complete functions.
• Responsible for maintaining an inventory of all IT Assets including history of hardware failure, repair, installation and removal.
• Responsible for on-call rotation as set forth by IT Manager.
• Recommend changes to software and hardware to improve system capabilities.
• Other tasks as assigned by Management.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Communication skills

Windows 10

Office 365

Time management

Organizational skills

End-user support

Hardware troubleshooting

Education

AA/AS degree in computer-related field

Tools

Cisco

Server 2016-2019

Apple iOS

Terminal emulation

DOS

Job description

Ozarks Coca-Cola-Dr Pepper Bottling Company is seeking an IT Support professional to ensure continuous information systems for all end users. You will install and support software products, phones, and production systems, and repair hardware as needed.

You will respond to end-user support calls, coordinate with vendors, maintain IT asset inventory, and participate in on-call rotations. AAA/AS in computer-related field and Cisco/Windows experience are required.