Support Technician-Springfield

Socket.dev; Springfield (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Ozark Coca-Cola is seeking an IT Support/End User Specialist to ensure continuity of information systems for all users. You will install and support software, phones, and production systems, repair hardware, and resolve technical problems.

The role requires two years of relevant experience, an AA/AS in a computer-related field, strong Windows and Cisco knowledge, and good communication skills. On-site work with occasional travel between Ozark locations is involved.

Qualifications

• AA/AS degree in computer related field plus two years' relevant work experience; or the combination of education and experience that enables performance of all aspects of position.
• Requires special technical knowledge of techniques and procedures on software and network support for multiple users.
• Must understand installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment.
• Work experience with Windows and Cisco required.

Responsibilities

• Install, configure, test, maintain, monitor and troubleshoot mobile devices, end user workstations, software/hardware, networking software/hardware products.
• Repair and service hardware and coordinate with service vendors to ensure continuity of service.
• Maintain inventory of IT assets and history of hardware issues, repairs, installation and removal.
• Provide guidance to end users and escalate vendor support when needed.
• Support on-call rotation as set by IT Manager.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Education

AA/AS degree in computer related field

Tools

Windows 10

Office 365

Cisco networking

Server 2016-2019

Apple iOS

Job description

SUMMARY

This position is accountable for ensuring the continuity of information systems for all end users by providing the technical expertise, and project coordination necessary to install and support software products, phone, and production systems, modify and repair hardware and resolve technical problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:

• Install, configure, test, maintain, monitor and troubleshoot mobile devices, end user workstations, software/hardware, networked peripheral devices and networking software/hardware products.
• Repair and service hardware as necessary and work closely with service vendors to ensure continuity of service.
• Well organized, close attention to detail, and good time management skills.
• Ability to work with little or no supervision.
• Respond to end users support calls to troubleshoot the nature of the reported problems and take necessary steps to resolve.
• Establish and maintain relationships with end users to ensure that they have the appropriate systems to meet the needs of the business.
• Communicate and elevate vendor support calls when necessary to resolve hardware or software failures.
• Provide guidance to end users when they are lacking the necessary skills to complete functions.
• Responsible for maintaining an inventory of all IT Assets including history of hardware failure, repair, installation and removal.
• Responsible for on-call rotation as set forth by IT Manager.
• Recommend changes to software and hardware to improve system capabilities.
• Other tasks as assigned by Management.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

None

Requirements

COMPETENCIES

Excellent interpersonal and written/verbal communication skills, competent computer skills in use of Windows 10, Office 365 Applications and all software installed on systems, with the ability to create spreadsheets for analysis and tracking of various information. Demonstrated organizational skills.

QUALIFICATIONS

• Education and/or Experience: AA/AS degree in computer related field plus two years' relevant work experience; or the combination of education and experience that enables performance of all aspects of position. Requires special technical knowledge of techniques and procedures on software and network support for multiple users. Must understand installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment. Work experience with Windows and Cisco required.
• Language Skills: Ability to read, analyze and interpret complex written information and instruction. Ability to respond to common inquiries or complaints from customers and computer users. Effective communications skill is required for position.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to compute rate, ratio, and percent; with the ability to develop and interpret graphs used for presentations or reports.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions supplied in both written and verbal format.
• Computer Skills: Requires experience with personal computer equipment, knowledge of Apple IOS, Windows 10, and Server 2016-2019. Must have advanced word processing, spreadsheet, database, DOS and Windows skills. Terminal emulation, network installation and maintenance skills required.
• Certificates, Licenses, Registrations: None

TRAVEL REQUIRED

Travel required between Ozark Coca Cola locations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull, carry and/or move from 10 to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate, typical office work environment.