Springfield IT Support Technician - End-User & Hardware

Socket.dev; Springfield (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Ozark Coca-Cola is seeking an IT Support/End User Specialist to ensure continuity of information systems for all users. You will install and support software, phones, and production systems, repair hardware, and resolve technical problems.

The role requires two years of relevant experience, an AA/AS in a computer-related field, strong Windows and Cisco knowledge, and good communication skills. On-site work with occasional travel between Ozark locations is involved.

Qualifications

• AA/AS degree in computer related field plus two years' relevant work experience; or the combination of education and experience that enables performance of all aspects of position.
• Requires special technical knowledge of techniques and procedures on software and network support for multiple users.
• Must understand installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment.
• Work experience with Windows and Cisco required.

Responsibilities

• Install, configure, test, maintain, monitor and troubleshoot mobile devices, end user workstations, software/hardware, networking software/hardware products.
• Repair and service hardware and coordinate with service vendors to ensure continuity of service.
• Maintain inventory of IT assets and history of hardware issues, repairs, installation and removal.
• Provide guidance to end users and escalate vendor support when needed.
• Support on-call rotation as set by IT Manager.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Education

AA/AS degree in computer related field

Tools

Windows 10

Office 365

Cisco networking

Server 2016-2019

Apple iOS

Job description

Ozark Coca-Cola is seeking an IT Support/End User Specialist to ensure continuity of information systems for all users. You will install and support software, phones, and production systems, repair hardware, and resolve technical problems.

The role requires two years of relevant experience, an AA/AS in a computer-related field, strong Windows and Cisco knowledge, and good communication skills. On-site work with occasional travel between Ozark locations is involved.