IT Support Technician – End-User Help Desk Expert

Kelley Auto Body; Fort Wayne (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Kelley Auto Body in Fort Wayne, IN is seeking an IT Help Desk professional to provide end-user support, troubleshoot hardware and software, and advise on IT solutions. The role requires strong communication and the ability to handle 40–45 hours weekly, including some weekends and evenings.

You will manage help desk tickets, assist with company applications, and collaborate with management on projects. A background with Windows 11, Active Directory, and Windows file/print sharing is preferred.

Qualifications

• Must be available to work 40-45 hours a week and be available on weekends and evenings as needed.
• Basic knowledge of Microsoft Windows 11, Active Directory and Windows File and Print Sharing required (experience with Apple devices helpful).
• Must have a high school diploma or the equivalent. Working towards an Associate’s degree or higher in Computer Science, Computer Engineering, Information System or similar degree path is preferred.
• CompTIA A+ or greater certification is preferred, as is previous IT work related experience.

Responsibilities

• Respond to requests for technical assistance in person, phone, or remotely.
• Respond to and update help desk tickets promptly and efficiently.
• Troubleshoot and resolve IT related hardware and software issues.
• Research questions using available information and resources.
• Advise and assist end user on appropriate action.
• Follow standard Help Desk procedures.
• Inform management of recurring problems.
• Stay current with relevant technologies and solutions.
• Collaborate with Management teams regarding projects.
• Manage Company inventory.
• Any other tasks deemed necessary by Management.

Skills

Windows 11

Active Directory

File/Print Sharing

Apple devices

Communication skills

CompTIA A+

Education

High school diploma

Associate degree or higher preferred

Job description

Kelley Auto Body in Fort Wayne, IN is seeking an IT Help Desk professional to provide end-user support, troubleshoot hardware and software, and advise on IT solutions. The role requires strong communication and the ability to handle 40–45 hours weekly, including some weekends and evenings.

You will manage help desk tickets, assist with company applications, and collaborate with management on projects. A background with Windows 11, Active Directory, and Windows file/print sharing is preferred.