Tech Support Specialist — End-User IT Helpdesk

Kelley Automotive Group; Westmoor (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

Kelley Automotive Group is seeking an IT Help Desk role to support end users across dealerships. The position involves responding to requests in person, by phone or remotely, and maintaining prompt ticket updates.

You will troubleshoot hardware and software problems, research solutions, and advise on next steps. The role requires strong communication, professionalism, and a valid Indiana driving record; weekend/evening work may be needed.

Qualifications

• Must be available to work 40-45 hours a week and be available on weekends and evenings as needed.
• Basic knowledge of Microsoft Windows 11, Active Directory and Windows File and Print Sharing required (experience with Apple devices helpful).
• Must have a high school diploma or the equivalent.
• Working towards an Associate’s degree or higher in Computer Science, Computer Engineering, Information System or similar degree path is preferred.
• CompTIA A+ or greater certification is preferred, as is previous IT work related experience.
• Must have ability to read, comprehend and follow instructions.
• Must have excellent communication skills, verbal and written.
• Must have professional personal appearance.
• Must have a valid Indiana driver's license and good driving record.

Responsibilities

• Respond to requests for technical assistance in person, phone, or remotely.
• Respond to and update help desk tickets promptly and efficiently.
• Troubleshoot and resolve IT related hardware and software issues.
• Research questions using available information and resources.
• Advise and assist end user on appropriate action.
• Follow standard Help Desk procedures.
• Inform management of recurring problems.
• Stay current with relevant technologies and solutions.
• Collaborate with Management teams regarding projects.
• Manage Company inventory.
• Any other tasks deemed necessary by Management.

Skills

Windows 11

Active Directory

Troubleshooting

Customer service

Communication

Education

High school diploma or equivalent

Associate’s degree in Computer Science or Information Systems (in progress)

Job description

Kelley Automotive Group is seeking an IT Help Desk role to support end users across dealerships. The position involves responding to requests in person, by phone or remotely, and maintaining prompt ticket updates.

You will troubleshoot hardware and software problems, research solutions, and advise on next steps. The role requires strong communication, professionalism, and a valid Indiana driving record; weekend/evening work may be needed.