IT Support Technician: End-User & Asset Deployment Expert

Insight Global; New Bern (NC); On-site; USD 36,000 - 44,000; Full time

Job summary

Insight Global is seeking an IT Support Technician to work in New Bern, NC. The role involves deploying and maintaining IT assets, providing frontline end-user support, and collaborating on IT projects to improve processes.

Strong customer service experience and the ability to work in a fast-paced environment are essential. Qualifications include a Bachelor's degree and 2–5 years in IT desktop/server support, with technical experience in Windows, RF devices, Zebra printers, ServiceNow, and

Qualifications

• Bachelor's degree required.
• 2–5 years IT desktop/server support experience.
• Proven customer service background.
• Able to work independently and serve end-users to review, resolve and document problems.
• Able to prioritize and multitask in a complex, fast-paced environment.
• Basic understanding of computer room infrastructure, organization, and procedures.
• Able to assist in office moves of computer equipment up to 50 pounds.
• Technical experience: Windows, RF devices, Zebra printers, ServiceNow, Juniper.

Responsibilities

• Orchestrating the seamless deployment of IT assets to end users (laptops, desktops, RF equipment, etc.).
• Working in cross-functional teams to continuously improve and streamline IT processes.
• Managing copier/printer assets and ensuring proper deployment and operation.
• Managing billing and leasing for IT assets and telecommunications.
• Working with third parties to provide support for IT assets from procurement to disposal.
• Provide mobile device management and administration support.
• Provide front line support for end user trouble ticket resolution.
• Ensure compliance with GPG Desktop standard procedures and policies.
• Implement and collaborate on new IT projects.
• Adhere to project schedules and provide updates to IT management to assist with project completion in a timely manner.

Skills

Customer service

Independent work

Multitasking

End-user support

Documentation

Education

Bachelor's degree

Tools

Windows

RF devices

Zebra printers

ServiceNow

Juniper

Job description

Insight Global is seeking an IT Support Technician to work in New Bern, NC. The role involves deploying and maintaining IT assets, providing frontline end-user support, and collaborating on IT projects to improve processes.

Strong customer service experience and the ability to work in a fast-paced environment are essential. Qualifications include a Bachelor's degree and 2–5 years in IT desktop/server support, with technical experience in Windows, RF devices, Zebra printers, ServiceNow, and